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Okhla
Md Sanif

Md Sanif

Microsoft 365 Admin Support Engineer

Technology / Internet

Okhla, South Delhi

Social

About Md Sanif:

I am Md Sanif and a resident of New Delhi, India. I have expertise on Microsoft 365 Administration

Experience

12/oct/2018 – 23/Dec/2018

Customer support associate-I, convergys

  • I was responsible for resolving customer’s query.

3/aug/2019 – 4/aug/2020

technical support engineer (Freelancer), gigmo solutions private limited

  • Providing technical support Microsoft 365 Business & Enterprise Global admins.
  • Providing Support on various technologies such as Exchange Online (Migration, Retention policies, Holds), Security & Compliance, SharePoint Online, Microsoft Teams, OneDrive for Business, Azure Active Directory, etc.

25/May/2021-12/Apr/2022

Lead, Operations, Concentrix (Pune)

  • Providing technical support Microsoft 365 Business & Enterprise Global admins.
  • Providing Support on various technologies such as Exchange Online (Migration, Retention policies, Holds), Security & Compliance, SharePoint Online, Microsoft Teams, OneDrive for Business, Azure Active Directory, etc.

 

25/04/2022 – 09/12/2022

Technical SPECIALIST, NOVENTIQ (Ex. SOFTLINE)

  • Managing Exchange Servers, Edge Servers, and Microsoft 365 Tenant of one of the central government clients.
  • Coordinate with different related teams to resolve any issue.
  • Managing mail flow, patching, and monitoring of email servers.
  • Managing Microsoft Exchange Online, Microsoft Teams, OneDrive for Business, SharePoint Online, Litigation Hold, Azure Active Directory, Migration to exchange online, etc.
  • Did multiple activities independently like Bank internal IT Audit, RBI IT Audit, DC-DR Drills.
  • User Creation in Active Directory, Exchange Server, and Microsoft 365 tenant.
  • Managing users, groups, devices, services in Active Directory, Windows Servers and Microsoft 365 tenant.
  • Creation and Management of Distribution Lists in Active Directory or Exchange Server.
  • Creation and Management of Security Groups in Active Directory and Exchange   Server.
  • Resolving user’s and client’s queries related to user accounts/mailbox, Groups, Distribution Lists, devices, Outlook on the web, Outlook Mobile, Emails, Servers etc.   

Education

Bachelor of technology (cse)  

J B institute of technology

uttarakhand technical university, dehradun, uttarakhand

 

diploma (Cse)

lingayas university, faridabad, haryana

 

10th, 

KENDRIYA VIDYALAYA, PUSHP VIHAR, NEW DELHI

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