Minoushka Dsouza

I have a passion for ecommerce. Have 15+  years experience in ecommerce - end to end. As the field is an ever growing field, i have always a passion to excel and do well.  

Proven Marketing Pvt Ltd, elevn | Mumbai, Maharashtra

HOD - eCommerce | 03/2020 - Present

Brand Name - elevn - All types of IT products

I handle end to end Operation - Ecommerce for all online portals like Amazon,

Flipkart, Tata Cliq and others.

Ensure listings of all products on seller portals. Review the listings. Ensure stocks are

sent to the warehouses/ ensure replenishment of stocks at the respective portals. .I

also handle Merchant fulfillment process too.

 Speak to respective online portals so online promotions (Lightning Deals/ Deal of the

Day) can be executed to promote products and to increase sale of the products.

 All return escalations are handle by me. Timely escalations to ensure

reimbursements.

Handle all escalations - deactivation of products for all online portal.

End to End handling of Offline sales with Appario, Cloudtail and Retail Net.

Finalize bulk selling rates, processing of Purchase Orders, ensuring delivery timelines

are maintained. Post that ensuring payments are released and if any discrepancy, the

same is escalated and resolution / payment is sort.

Handled Advertising for Amazon and Flipkart using their respective portals :

Handled AMS campaigns on Amazon and ensure I was given a specific budget and

had to adjust the budgets accordingly to ensure that the product is always on the first

page.

Handled Customer Support /Service :

Handle customer queries when customers send a message on whatsapp to raise a

complain and offer resolutions. To ensure proper updates and for reco purposes reports were maintained for all the above

processes.

 Best It World India Pvt Ltd - iBall | Mumbai, Maharashtra

HOD - eCommerce | 05/2018 - 02/2020

Best It World - iBall is a company which deals with all types of IT products.

I handle end to end Operation - Ecommerce for all online portals like Amazon,

Flipkart, Tata Cliq and others.

Ensure listings of all products on seller portals. Review the listings. Ensure stocks are

sent to the warehouses/ ensure replenishment of stocks at the respective portals. .I

also handle Merchant fulfilment process too.

 Speak to respective online portals so online promotions (Lightning Deals/ Deal of the

Day) can be executed to promote products and to increase sale of the products.

 All return escalations are handle by me. Timely escalations to ensure

reimbursements.

Handle all escalations - deactivation of products for all online portal.

End to End handling of Offline sales with Appario, and Retail Net.

Finalize bulk selling rates, processing of Purchase Orders, ensuring delivery timelines

are maintained. Post that ensuring payments are released and if any discrepancy, the

same is escalated and resolution / payment is sort.

To ensure proper updates and for reco purposes reports were maintained for all the

above processes.

 Sahil International | Mumbai, Maharashtra

Manager, eCommerce | 05/2015 - 12/2018

Sahil International were sole importers for all JBL lifestyle products.

I along with my team handle the online selling of JBL Lifestyle products on online

portals like Amazon, Flipkart, Paytm, Shopclues and Snapdeal. I handle end to end

Operation - Ecommerce for all online portals like Amazon, Flipkart, Tata Cliq and

others.

Ensure listings of all products on seller portals. Review the listings. Ensure stocks are

sent to the warehouses/ ensure replenishment of stocks at the respective portals. .I

also handle Merchant fulfilment process too.

 Speak to respective online portals so online promotions (Lightning Deals/ Deal of the

Day) can be executed to promote products and to increase sale of the products.

 All return escalations are handle by me. Timely escalations to ensure

reimbursements.

Handle all escalations - deactivation of products for all online portal. End to End handling of Offline sales with Appario, Cloudtail and Retail Net.

Finalize/ negotiate bulk selling rates, processing of Purchase Orders, ensuring

delivery timelines are maintained. Post that ensuring payments are released and if

any discrepancy, the same is escalated and resolution / payment is sort.

 Buyersden | Mumbai, Maharashtra

Owner | 07/2011 - 04/2015

I handle online sales through Naaptol/ Tradus.

I listed products on the website. Maintain complete stocks of products. Handle

purchase of items which are directly sourced from the wholesale market. On

completion of sale the item are shipped to the customer through courier or post. I

have to ensure that stock is sufficient and have to ship the item the next day. Maintain

complete details of sales and payments which thus ensures that payments released

are correct.

 Compact International | Mumbai, Maharashtra

Deputy Manager - Ecommerce | 05/2008 - 05/2011

Heading the Online Ecommerce Department – EBAY – International / Domestic /

Tajonline – With 2 members.

I handled end to end processing of orders received and handed over to the courier.

 The ebay panel was handled by our team in regards to answering the questions

online, ensuring that Unpaid strikes are filed on time, relisting of items.

Handled Dispatch - Return and Replacement Department - Service

Products having issues were sent to us, the team would then register the same in our

internal software and the same would either be sent to the service centre or replaced.

I would overlook the whole process and ensure the same is handled smoothly.

Overlooked the entire process of Stock taking, dispatch. MIS reports were maintained

for tracking.

 IBM Daksh | Mumbai, Maharashtra

Team Lead/Supervisor | 07/2005 - 04/2008

Started off as a call centre executive - technical - Wireless Router Support and got

promoted to a Team Lead.

My job profile was to handle a team along with the Team Leader. I had to monitor

calls of my team members, offer feedback to them. I would have to concentrate on

the bottom quartile of the team and help them improve to achieve their basic targets.

Maintain a track record on their overall performance.

I have handled the team in the absence of the Team Leader for 2 months. queries.

Maintain a track record on their overall performance. Om Kotak Mahindra Life Insurance Pvt Ltd | Mumbai, Maharashtra

Insurance Advisor | 06/2003 - 06/2005

Worked for Om Kotak Mahindra Life Insurance

My responsibility here was to contact clients from my contact list and sell them

Insurance products of my company. My job included calling clients, fixing up

appointments, meeting them, explaining about the products, convincing them to

invest in Life Insurance.

 Buyersden | Mumbai, Maharashtra

Owner | 01/2001 - 06/2003

Started a venture called Buyersden. This was when the ecommerce phase actually

started in India. Listed products on 2 websites namely bidorbuyindia and

baazee. Both websites were auction sites. Use to speak to the portal

managers and list products. Use to run special auctions where the price use to start

at Re1 and then sell at the price of the highest bidder. Complete the transaction by

sending the item to the customer and closing the transaction. Raising any escalations

of customers to the portal managers and resolving any queries which arise.

This was a time when Ecommerce had just launched in India and was a very new

concept.

S.Y.B Com - St. Andrews College | Mumbai - Commerce

H. S. C - St. Andrew's College | Mumbai - Commerce

S. S. C - Canossa Convent | Mumbai