Misbahur Rahman

As an experienced IT professional with over 5 years of experience, I have a broad range of technical and non-technical skills that enable me to troubleshoot and resolve issues related to system and network administration. My expertise in troubleshooting, maintenance processes/procedures, and system analysis allows me to create a vision for objective and translate ideas into clear & actionable recommendations.

My technical skills include proficiency in Microsoft Office Suite, Active Directory, TCP/IP Configuration, Ubuntu, HTML, Python, SQL, MySQL, XAMPP Server, and Cisco Router Configuration. Additionally, I possess non-technical skills such as proofreading, document conversion, plagiarism removal, article/content writing, and data entry. I am also proficient in English, Hindi, and Urdu - all professional proficiency or above.

In my current role as Sr. Specialist - Windows System Admin L2 at HCL Technologies, I am responsible for handling a wide range of tasks such as user permissions management, resolving VIP's technical issues, software and hardware installation, configuration and administration of WDS, and more. Prior to this, I have also worked in various IT support roles such as Analyst - Service Desk L1, IT Helpdesk Engineer, Tech Support Executive, and FMS Engineer. Through these experiences, I have gained an in-depth understanding of IT domains such as Systems, Networks, Data, and Information Security.

I am a process-oriented person who strives to accomplish organizational goals and objectives in a systematic and efficient manner. With my excellent interpersonal and analytical skills, I am able to communicate effectively with people across all levels, both internal and external to the organization.

I am always eager to learn new things and take up challenges that come my way. As such, I am constantly upskilling myself and staying updated with the latest industry trends and technologies. I believe in the power of teamwork and collaboration and am always ready to work with my colleagues to achieve a common goal.

Throughout my career, I have demonstrated proficiency in dealing with various technical issues and providing top-notch IT support. I possess a sound knowledge of network protocols like TCP/IP, DNS, DHCP, which enables me to address connectivity concerns efficiently. Moreover, I am well-versed in commonly used business software applications, such as the Microsoft Office Suite and collaboration tools, enabling seamless integration and enhanced productivity for end-users.

One of my strengths lies in my ability to comprehend hardware configurations for desktops and laptops, which has allowed me to streamline system performance and deliver optimal user experiences. As a meticulous problem solver with strong analytical skills, I pay utmost attention to detail while tackling challenges, ensuring a swift and effective resolution.

With 5.10 years of experience in Windows System Administration and IT Support, I have honed my technical expertise and developed a deep understanding of troubleshooting Windows operating systems. Additionally, my 1 year of experience in Mac OS IT Support has given me the versatility to handle diverse IT environments.

B.Tech. Computer Science Engineering

Diploma In Computer Engineering