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Chennai
Mohammed Noushir

Mohammed Noushir

RMA SME

Customer Service / Support

Chennai, Chennai district

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About Mohammed Noushir:

Currently employed at Movate, where I am responsible for overseeing an Aruba Networks (HPE) focused project within the RMA, Supply Chain, and Customer Support division.

My key responsibilities include:

1. Managing RMA escalations and onsite cases, ensuring prompt resolution and customer satisfaction.
2. Efficiently processing critical orders within designated SLAs utilizing Salesforce Lightning.
3. Effectively handling backlogs to maintain operational efficiency.
4. Proactively maintaining communication with partners and end customers, ensuring timely follow-ups to address their needs and concerns.

Experience

At Movate, I manage Aruba Networks (HPE) project within RMA, Supply Chain, and Customer Support. My core duties include resolving RMA escalations, processing urgent orders in Salesforce Lightning, managing backlogs, and ensuring timely communication with partners and customers

Education

  • B.COM (General) at Mohamed Sathak College Of Arts & Science with an aggregate of 75%.
  • MBA (Human Resource Management) at Loyola College (PULC Twinning Programme) graduated with First Class GPA.

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