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Mātunga
Mohammed Shoeb Sayyed

Mohammed Shoeb Sayyed

Technical Support Officer- Standard Chartered Bank

Banking / Loans

Mātunga, Mumbai

Social

Services offered

  • I have over 13 years of experience in Information and Technology in several Domains such as Banking, Hospitality, and Internet service provider.
  • 8+ years of experience in IT Infrastructure Project Management.
  • Start-to-End delivery of the Client requirement. 
  • Handling IT requirement, vendor arrangement, coordinating with internal IT teams.
  • Handle Escalation and Accountability for assigned Application.
  • Good knowledge of ticketing tools, TAT, C-SAT and SLA.
  • Managing incident calls during application breakdown, as well as working on RCA and on change request.
  • Strong client-facing, team lead and working in critical situation are my key skills.
It infrastructure project management
Systems administration
Technical support officer
Approximate rate: ₹ 200 per hour

Experience

  • I have over 13 years of experience in Information and Technology in several Domains such as Banking, Hospitality, and Internet service provider.
  • 8+ years of experience in IT Infrastructure Project Management.
  • Start-to-End delivery of the Client requirement. 
  • Handling IT requirement, vendor arrangement, coordinating with internal IT teams.
  • Handle Escalation and Accountability for assigned Application.
  • Good knowledge of ticketing tools, TAT, C-SAT and SLA.
  • Managing incident calls during application breakdown, as well as working on RCA and on change request.
  • Strong client-facing, team lead and working in critical situation are my key skills.

Education

B.com in 2007 with 51% marks from Mumbai University.

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