Monika Tyagi
Customer Service / Support
About Monika Tyagi:
Hii,
I am working as a content moderator in Gurgaon for bytedance.
Experience
Currently I'm working as a content moderator in Gurgaon, where we review the content which is not as per client SOP and remove the content from the platform with the help of some taggings
Education
I am a postgraduate in English.
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Key Deliverables: · Manage team productivity, quality, attrition, and shrinkage for 50–100 FTEs. · Drive CSAT improvements through process review and coaching. · Monitor and manage AHT, SLA, and IC targets across tenure groups. · Conduct TNI, one-on-one coaching, and performance ...
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