Monisha S

Versatile and accomplished technical writer with 7.5 years of proven expertise in creating impactful documentation, user-focused UX content, API docs, and engaging blogs spanning various products and organizational landscapes.

Yellow.ai (Oct 2022 - Present)

• Strategised and delivered over 120 technical documents for core platform components, Studio, and Integrations.
• Established an intake process with the product team and project management process for better prioritization and clarity of deliverables for the tech writing team.
• Developed writing guidelines and review process, improving team-wide efficiency and consistency in document style and structure leading to a 20% increase in team deliverables.
• Leveraged search engine analytics (Algolia and Google Analytics) to understand usage trends and proactively filled the gaps in existing docs achieving a 12% reduction in support ticket volume.
• Conducted user research sessions with end users and user-facing teams for better technical and UX content.
• Mentored junior writers and conducted recurring knowledge-sharing sessions to improve the team's productivity.

Zoho (May 2016 - Sep 2022)

• Single-threaded owner for help documents, UX content, product announcements, and blogs for Zoho Sprints.
• Implemented CMS for docs with the product team migrating articles from the old system to the new system for better content discovery and user engagement in the documentation portal.

B.Tech Information Technology, Velammal Engineering College (Chennai)