Mudhasir Khan

Dedicated and solution-focused professional with 5 years of experience in providing technical assistance to clients worldwide while guiding and resolving issues patiently and promptly. Demonstrated expertise in driving performance improvement with detail-oriented analyses of organizational needs and implementation of innovative, costeffective solutions. Seeking an opportunity to apply strong conceptual and promotional capabilities in combination with diverse technological experience and knowledge in an ever-changing industry.

➢ Provide expert and advanced technical support via scheduled calls or emails to resolve escalated client issues with product-based applications. ➢ Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (ServiceNow, Jira & Confluence, VPN, Drivers, SSCM, ActiveDirectory, PRTG, DatadogAlerts). ➢ Proactively identify and analyze issues (including P1 incidents, FCR, SLA, logs, and client alerts) and manage them through to resolution. ➢ Provided full support during global outages or maintenance, with basic knowledge of creating KB Articles. ➢ Good knowledge of O365 Microsoft Administrator (Exchange, Identity, Intune). ➢ Managing user accounts, permissions and access within the O365 Environment. ➢ Understanding of O365 Licensing, Subscriptions and Billing Management. ➢ Good Knowledge in managing AT&T applications, EDR & ESET Security, and remote tools like TeamViewer, AnyDesk, Bomgar, and Datto. ➢ Proficient in managing user termination processes and onboarding new users via Active Directory. ➢ Passionate about technology, user experience and collaboration tools

B.Sc. Computer Science and Applications (CGPA 7.1) Batch: (2016 – 2019) Sri Krishna College of Arts and Science, Coimbatore