Naga Raghu Sagar Chilukuri

Designed, built, and maintained the Skype for Business 2013Unified Communications Platform within production to support 30,000 users.

• Experience in integrating MS Teams with Exchange Online and SharePoint Online, One Drive etc.

• Performed Certificate renewal on Lync 2013 and 2015Servers.

• Good knowledge over Patching on Lync 2013 servers

• Providing support on O365 & Exchange users on mail routing and access related & Voicemail issues reported.

• Having knowledge on Exchange administration.

• Monitoring and Working the P1 & P2 Alerts.

• Working technical knowledge of the VoIP operating systems (Cisco, Voxtron and Avaya)

• Extensive experience in Cisco IP Telephony network construction and handling

• Outstanding grasp of Cisco IP Telephony network configuration support debugging and troubleshooting

• Answered and resolved helpdesk customer support tickets. Facilitated switching and routing configuration work

• Monitored and updated Cisco IP phones and extensions as needed.

• Expert in Exchange server 2016/Exchange Online/Office 365.

• Skilled in Active Directory, PowerShell 

• Planned and implemented Exchange on premise to cloud & hybrid.

• Acting as an escalation point where difficult or controversial calls are received (especially for German calls).

Designed, built, and maintained the Skype for Business 2013Unified Communications Platform within production to support 30,000 users.

• Experience in integrating MS Teams with Exchange Online and SharePoint Online, One Drive etc.

• Performed Certificate renewal on Lync 2013 and 2015Servers.

• Good knowledge over Patching on Lync 2013 servers

• Providing support on O365 & Exchange users on mail routing and access related & Voicemail issues reported.

• Having knowledge on Exchange administration.

• Monitoring and Working the P1 & P2 Alerts.

• Working technical knowledge of the VoIP operating systems (Cisco, Voxtron and Avaya)

• Extensive experience in Cisco IP Telephony network construction and handling

• Outstanding grasp of Cisco IP Telephony network configuration support debugging and troubleshooting

• Answered and resolved helpdesk customer support tickets. Facilitated switching and routing configuration work

• Monitored and updated Cisco IP phones and extensions as needed.

• Expert in Exchange server 2016/Exchange Online/Office 365.

• Skilled in Active Directory, PowerShell 

• Planned and implemented Exchange on premise to cloud & hybrid.

• Acting as an escalation point where difficult or controversial calls are received (especially for German calls).

B.tech in electronics and instrumentation engineering