Naman Srivastava
Technology / Internet
About Naman Srivastava:
2.5 Years of experience in IT Industry specializing in Contact center technology. Currently working on Nice Incontact. Able to adapt to a new environment quickly, strong problem-solving and analytical skills, and excellent communication and teamwork abilities.
Experience
- Design and develop IVR call flow scripts for contact center operations using Nice Incontact technology.
- Collaborate with cross-functional teams to deliver high-quality software solutions.
- Utilize agile methodology to manage projects and track progress using Azure Devops.
- Troubleshoot and debug issues in existing systems.
- Participate in code reviews and ensure code quality and maintainability.
- Participate in technical discussions with clients to understand their requirements and provide technical solutions.
- Maintain documentation of software development and implementation processes.
Education
Graduated with Honours in Bachelors of Technology(B.Tech) in Electrical and Electronics Engineering securing a cgpa of 8.3
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