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Naman Srivastava

Naman Srivastava

IVR Developer

Technology / Internet

New Delhi, New Delhi

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About Naman Srivastava:

2.5 Years of experience in IT Industry specializing in Contact center technology. Currently working on Nice Incontact. Able to adapt to a new environment quickly, strong problem-solving and analytical skills, and excellent communication and teamwork abilities.

Experience

  • Design and develop IVR call flow scripts for contact center operations using Nice Incontact technology.
  • Collaborate with cross-functional teams to deliver high-quality software solutions.
  • Utilize agile methodology to manage projects and track progress using Azure Devops. 
  • Troubleshoot and debug issues in existing systems.
  • Participate in code reviews and ensure code quality and maintainability.
  • Participate in technical discussions with clients to understand their requirements and provide technical solutions.
  • Maintain documentation of software development and implementation processes.

Education

Graduated with Honours in Bachelors of Technology(B.Tech) in Electrical and Electronics Engineering securing a cgpa of 8.3

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