beBee background
Professionals
>
New Delhi
Naman Srivastava

Naman Srivastava

IVR Developer

Technology / Internet

New Delhi, New Delhi

Social

About Naman Srivastava:

2.5 Years of experience in IT Industry specializing in Contact center technology. Currently working on Nice Incontact. Able to adapt to a new environment quickly, strong problem-solving and analytical skills, and excellent communication and teamwork abilities.

Experience

  • Design and develop IVR call flow scripts for contact center operations using Nice Incontact technology.
  • Collaborate with cross-functional teams to deliver high-quality software solutions.
  • Utilize agile methodology to manage projects and track progress using Azure Devops. 
  • Troubleshoot and debug issues in existing systems.
  • Participate in code reviews and ensure code quality and maintainability.
  • Participate in technical discussions with clients to understand their requirements and provide technical solutions.
  • Maintain documentation of software development and implementation processes.

Education

Graduated with Honours in Bachelors of Technology(B.Tech) in Electrical and Electronics Engineering securing a cgpa of 8.3

Professionals in the same Technology / Internet sector as Naman Srivastava

Professionals from different sectors near New Delhi, New Delhi

Other users who are called Naman

Jobs near New Delhi, New Delhi

  • IVR Developer with API Development

    1 month ago

    FIS Global Gurugram

    Job summary · Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.Plans and coordinates all aspects of technical projects from initiation through deli ...

  • Manual QA Tester

    1 week ago

    FCS Software Solutions Noida

    We are looking for a Manual QA Tester with strong experience in Intelligent Voice Assistants (IVA) and Interactive Voice Response (IVR) systems. This role focuses on validating voice-driven conversational experiences, with an emphasis on Spanish-language accuracy, call flows, and ...

  • Contact Centre Manager

    1 week ago

    Airtel Gurugram

    We are hiring a Senior Manager for our financial services business to lead the inbound contact centre for customer service across all lending products and the full customer lifecycle. · Prior experience managing inbound contact centre operations in BFSI/fintech/NBFC environments. ...

See jobs in New Delhi, New Delhi