About nirmala devi:
Good communication skills with 4 years experience in Front office and Administration.
Experience
Timken
Full-timeAug 2022 to Jan 2023 (6 months)
Taking care of Front Office and GM calendar .Supervising House keeping Management and Security.
• To monitoring the Housekeeping & Security Management • To coordinating Printing & Stationery Management as per monthly requirements. • To support in employee engagement activities for the organization. • To monitoring the facility management without bias. • Answer the phone, take messages, and redirect calls to appropriate offices. • Client relationship management • Respond to customer complaints and special requests • Train housekeepers on cleaning and maintenance tasks • Check rooms and common areas, including stairways and lounge areas, for cleanliness • Motivate team members and resolve any issues that occur on the job
Responding to, qualifying, and tracking Inbound Leads and Requests. ? Front desk management ? Cumulative data analysis for sales team incentive. ? Updating filed executives day to day movment in Sales force software. ? Answer the phone, take messages, and redirect calls to appropriate offices. ? Client relationship management ? Supporting Attendance/leave input work for payroll process ? File management
Greet visitors warmly and make sure they are comfortable. ? Answer the phone, take messages, and redirect calls to appropriate offices. ? Client relationship management ? Coordinate mail flow in and out of office. ? Meeting rooms booking and management ? Front desk management ? Housekeeping and Security Management.
Handed client correspondence and tracked records to foster office efficiency. • Responded to customer complaints in a professional courteous manner. • Managed multiple phone lines while attending to guest issues. • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors. • Coached new employees on administrative procedures, company policies and performance standards. • Prepared packages for shipment, pickup and courier services for prompt delivery to customers. • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department. • To followup the online and direct orders in professional concern.
Education
B.ScMaths
Madras University
2012-2015 • Full Time
Class XII
Tamil Nadu
2012
Class X
Tamil Nadu
2010
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