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Customer Service / Support
Nupur  Das


About Nupur Das:

Executive specialist with overall 3.7 years of experience in helping medium to large corporations. To excellent in the field of corporate industry & open to work as a Quality Analyst to deliver to the best of my ability. Aimed to be associated with a progressive, growth-oriented organization & work on projects of challenging nature, where work environment provides unlimited scope for learning new skills.


• Think & Learn Pvt. Ltd. (BYJU’S The Learning App) (July 2020 to March 2023):

2.7 years of experience in customer support as Student Success Expert which includes roles & responsibilities for attending calls of the customers & solving their issues, creation & handling of technical, non-technical, cancellation & refund tickets of customers, providing information & creating course inquires for LKG to 12th grade students along with Akash Byju’s JEE/ NEET courses. Providing information about webinars, scholarship tests & upcoming events to the students & parents. Providing guidance to students in using the Byju’s mobile application, booking trial classes, changing languages etc. Also providing details & making course inquires for Byju’s Exam Prep formerly known as Grade up including IAS, CAT, GATE, SSC, NDA, CDS, CLAT, UGC Net etc.  Providing assistance in giving correct information about Byju’s Tuition Centre which includes information regarding upcoming events like FIFA WORLD CUP Quiz Championship, Scholarship tests like BYJU’S ADMISSION CUM SCHOLARSHIP TEST (BAST), doing online registrations for the online tests on behalf of the customers, Webinars like Xcel Master Classes etc. & helps in arranging a counselling session in between the education counsellor & parents. Lastly also involved for 2 months in doing BHT recruitments for Home Tutors which includes hiring of candidates, scheduling interviews for the candidates, helps in onboarding of the candidates etc.


• Aegis Global Pvt. Ltd. (July 2019 – September 2019):

3 months of contractual experience in HR recruitment as Senior Hr  Executive form Aegis Global Pvt. Ltd. ( which  includes hiring of candidates for the top E Commerce Processes like Flipkart , Cure Fit , Phone Pay & Aditya Birla Fashion , Coordinating with the clients as well as with the manager ,Taking screening of  the candidates , Documentation , Filing , Registering the candidates to the official portal of the company , Issuing ID cards & Access cards to the candidates , Vendor management, Taking telephonic round of interview of the candidates, Briefing the candidates for the client rounds of interview & Creating trackers and generating a detailed report on it in daily basis.)

• Key Resource Manpower Consultancy Pvt. Ltd. (December 2018 – June 2019):

6 months of experience in HR recruitment as Hr Recruiter Executive from Key Resource Manpower Consultancy Pvt. Ltd. ( which includes hiring of the candidates for the top MNC companies like Infosys , 24/7 , Concentrix , HGS , Aegis , & Tele performance for the BPO process like Income Tax Voice Process , British Telecom Voice Process , Flipkart Voice Process , Amazon Voice Process , Windstream Voice Process , Titanium Voice Process , 1 to 1 Voice Process , Axis Bank Chat Process etc. , Registering the candidates to official portal of the companies like HGS Tams , 24/7 Spring Board etc., Taking screening of the candidates  , Briefing the candidates for the client rounds of the interview & Coordinating with the Manager & with the clients of the companies.)


BCA passed from University of Science & Technology Meghalaya        2015

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