Syed Umar
Customer Service / Support
Services offered
With 8 years of experience in the industry, I bring a strong client-centric approach, excelling in building and maintaining client relationships. I have a comprehensive understanding of the client life cycle, including onboarding, adoption, engagement, retention, and reactivation. My expertise lies in process automation, program management, and client advocacy, ensuring that I drive collaborative efforts to maximize the value customers derive from products and services.
I have a unique ability to combine technical knowledge with a relationship-focused mindset, allowing me to guide key stakeholders effectively. My personal attributes include a strong determination, positive outlook, problem-solving skills, autonomy, teamwork, adaptability, active listening, multitasking, and a passion for continuous learning and collaboration. I am particularly driven by my passion for Customer Success and People Management, with a proven commitment to these fields.
Key competencies include Client/Customer Success, Escalation Management, Customer Service, People Management, Client Advocacy, and Team Leadership.
I’d love to connect on LinkedIn and explore more about B2B & B2C Customer Success together!
Experience
- Customer Success: Drive product adoption, renewal, and satisfaction for strategic Company customers.
- Trusted Advisor: Serve as a trusted advisor, thought leader, and subject matter expert for customers.
- Business Alignment: Understand customer goals and challenges, translating them into effective strategies.
- Value Communication: Effectively communicate the value and benefits of Company solutions to customers and their teams.
- Cross-Functional Collaboration: Partner with sales, product, support, and marketing teams to develop optimal account plans.
- Product Feedback: Gather customer feedback and translate it into actionable product requirements.
- Product Demonstrations: Showcase product capabilities and features to drive adoption.
- Record Keeping: Maintain accurate and up-to-date records of customer interactions and account activities in our system of record.
Core Competencies:
- Curiosity: Continuously seek new knowledge and insights.
- Technical Aptitude: Understand complex products and technologies.
- Relationship Building: Foster strong relationships with customers and internal teams.
- Project Management: Effectively manage customer projects and initiatives.
Education
Bachelors in Psychology & English
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