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Mumbai
Pallavi Suryawanshi

Pallavi Suryawanshi

Service desk, IThelpdesk

Customer Service / Support

Mumbai, Maharashtra

Social

About Pallavi Suryawanshi:

Experienced Service desk Support Engineer with a proven track record in effectively resolving tickets and fulfilling
requirements through comprehensive reporting. Skilled in troubleshooting, analyzing, and resolving technical
issues to ensure optimal application performance and user satisfaction. Proficient in collaborating with
crossfunctional teams to deliver solutions aligned with organizational objectives. Known for strong communication
skills and a commitment to delivering high-quality support in dynamic environments..

Experience

Dedicated and proactive Service Desk Agent with 1.3 years of experience in IT support and incident management at Karad IT
Services. Skilled in efficiently handling, resolving, and assigning IT service tickets to specialized teams such as Active Directory
(AD), Windows, Hardware, Linux, and Security.
Proficient in providing Level 1 technical support, monitoring ticket workflows, and ensuring timely resolution while adhering to
SLAs.
Strong problem-solving skills combined with excellent communication and customer service abilities to deliver effective IT
solutions. Experienced in utilizing IT Service Management (ITSM) tools for ticket tracking, reporting, and documentation.
Collaborative team player with a focus on improving processes, knowledge sharing, and enhancing user satisfaction.

Education

Dedicated and proactive Service Desk Agent with 1.3 years of experience in IT support and incident management at Karad IT
Services. Skilled in efficiently handling, resolving, and assigning IT service tickets to specialized teams such as Active Directory
(AD), Windows, Hardware, Linux, and Security.
Proficient in providing Level 1 technical support, monitoring ticket workflows, and ensuring timely resolution while adhering to
SLAs.
Strong problem-solving skills combined with excellent communication and customer service abilities to deliver effective IT
solutions. Experienced in utilizing IT Service Management (ITSM) tools for ticket tracking, reporting, and documentation.
Collaborative team player with a focus on improving processes, knowledge sharing, and enhancing user satisfaction.

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