Parii Khanna

The Quality Analyst/Senior Quality Analyst will ensure providers collect 100% of the amount due from insurance in the shortest time possible at a lower cost. They will provide effective feedback sharing client interactions generating/distributing quality domain-related reports to ...

Analyzes quality processes and metrics to ensure alignment with company standards. · ...

This position involves auditing customer calls and emails handled by travel agents to ensure adherence to quality standards. · Audit and evaluate customer calls and emails. · Check adherence to SOPs, scripts, and quality standards. · Assess communication quality accuracy TAT reso ...