Pooja Juneja
Technology / Internet
Services offered
Technical writer with an experience of more than 15 years in writing technical documentation for telecom, network, devops domain.
Experience
In charge of creating and maintaining documentation of one of the HCL-acquired IBM UrbanCode products. Accomplished the following tasks while working with the UrbanCode User Assistance team:
• Updated and created the knowledge center, blogs, how-to articles, and video tutorials.
• Planned sprint work and release deliverables.
• Investigated and cleared up backlog work items in between releases.
• Coordinated with dev, QA, and support engineers from different time zones for document feedback.
• Researched, tested, and implemented docs migration from DITA to Markdown.
Education
2019, API Technical Writing: JSON and XML for Writers online course on Udemy.
2018, DITA classroom course by Aerotech Technical Publication Services.
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Senior Lead - Technical Support(service delivery)
Customer Service / Support
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