beBee background
Professionals
>
Bengaluru
Pooja Sahani Dutta

Pooja Sahani Dutta

ServiceNow Admin

Technology / Internet

Bengaluru, Bengaluru Urban

Social

About Pooja Sahani Dutta:

- Having 2+ years of experience as a Technical Recruiter and 2+ years of ServiceNow Admin experience.
- Good Experience in Configuration and customization in Incident, Problem, Change, and Knowledge Management

Modules in ServiceNow.

- A strong understanding of ITSM (IT Service Management), and ITIL (IT Infrastructure Library) with good exposure to the functional and technical design of ServiceNow.

- Good knowledge of SLA Definitions & configuration, Email Notifications, Report creation, CMDB, Import Sets and Update Sets.

- Experience and knowledge in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, Access Control Lists, Email Notifications, Inbound actions, and Dashboards.

- Experience in the creation of Catalog Items, Record Producers, and Order Guide, User guides.
- Worked on the creation and customization of complex Workflow and custom Workflow activities.

Experience

- Having 2+ years of experience as a Technical Recruiter and 2+ years of ServiceNow Admin experience.
- Good Experience in Configuration and customization in Incident, Problem, Change, and Knowledge Management

Modules in ServiceNow.

- A strong understanding of ITSM (IT Service Management), and ITIL (IT Infrastructure Library) with good exposure to the functional and technical design of ServiceNow.

- Good knowledge of SLA Definitions & configuration, Email Notifications, Report creation, CMDB, Import Sets, and Update Sets.

- Experience and knowledge in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, Access Control Lists, Email Notifications, Inbound actions, and Dashboards.

- Experience in the creation of Catalog Items, Record Producers, and Order Guide, User guides.
- Worked on the creation and customization of complex Workflow and custom Workflow activities.

Education

Masters of Commerce - Business Management

Professionals in the same Technology / Internet sector as Pooja Sahani Dutta

Professionals from different sectors near Bengaluru, Bengaluru Urban

Other users who are called Pooja

Jobs near Bengaluru, Bengaluru Urban

  • Servicenow Developer

    1 week ago

    CGI Bengaluru

    The CMDB Technical Analyst is responsible for administering and executing the configuration management changes, · ensuring CMDB data integrity & robustness. · ...

  • Servicenow Developer

    2 weeks ago

    Mount Talent Consulting Bengaluru

    As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. · ...

  • Servicenow Architect

    1 month ago

    Nouveau Labs Bengaluru, Gurugram

    Servicenow architect position at Nouveau Labs. · ...

See jobs in Bengaluru, Bengaluru Urban