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Pooja Sahani Dutta

Pooja Sahani Dutta

ServiceNow Admin

Technology / Internet

Bengaluru, Bengaluru Urban

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About Pooja Sahani Dutta:

- Having 2+ years of experience as a Technical Recruiter and 2+ years of ServiceNow Admin experience.
- Good Experience in Configuration and customization in Incident, Problem, Change, and Knowledge Management

Modules in ServiceNow.

- A strong understanding of ITSM (IT Service Management), and ITIL (IT Infrastructure Library) with good exposure to the functional and technical design of ServiceNow.

- Good knowledge of SLA Definitions & configuration, Email Notifications, Report creation, CMDB, Import Sets and Update Sets.

- Experience and knowledge in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, Access Control Lists, Email Notifications, Inbound actions, and Dashboards.

- Experience in the creation of Catalog Items, Record Producers, and Order Guide, User guides.
- Worked on the creation and customization of complex Workflow and custom Workflow activities.

Experience

- Having 2+ years of experience as a Technical Recruiter and 2+ years of ServiceNow Admin experience.
- Good Experience in Configuration and customization in Incident, Problem, Change, and Knowledge Management

Modules in ServiceNow.

- A strong understanding of ITSM (IT Service Management), and ITIL (IT Infrastructure Library) with good exposure to the functional and technical design of ServiceNow.

- Good knowledge of SLA Definitions & configuration, Email Notifications, Report creation, CMDB, Import Sets, and Update Sets.

- Experience and knowledge in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, Access Control Lists, Email Notifications, Inbound actions, and Dashboards.

- Experience in the creation of Catalog Items, Record Producers, and Order Guide, User guides.
- Worked on the creation and customization of complex Workflow and custom Workflow activities.

Education

Masters of Commerce - Business Management

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