Pooja Sahani Dutta
Technology / Internet
About Pooja Sahani Dutta:
- Having 2+ years of experience as a Technical Recruiter and 2+ years of ServiceNow Admin experience.
- Good Experience in Configuration and customization in Incident, Problem, Change, and Knowledge Management
Modules in ServiceNow.
- A strong understanding of ITSM (IT Service Management), and ITIL (IT Infrastructure Library) with good exposure to the functional and technical design of ServiceNow.
- Good knowledge of SLA Definitions & configuration, Email Notifications, Report creation, CMDB, Import Sets and Update Sets.
- Experience and knowledge in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, Access Control Lists, Email Notifications, Inbound actions, and Dashboards.
- Experience in the creation of Catalog Items, Record Producers, and Order Guide, User guides.
- Worked on the creation and customization of complex Workflow and custom Workflow activities.
Experience
- Having 2+ years of experience as a Technical Recruiter and 2+ years of ServiceNow Admin experience.
- Good Experience in Configuration and customization in Incident, Problem, Change, and Knowledge Management
Modules in ServiceNow.
- A strong understanding of ITSM (IT Service Management), and ITIL (IT Infrastructure Library) with good exposure to the functional and technical design of ServiceNow.
- Good knowledge of SLA Definitions & configuration, Email Notifications, Report creation, CMDB, Import Sets, and Update Sets.
- Experience and knowledge in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, Access Control Lists, Email Notifications, Inbound actions, and Dashboards.
- Experience in the creation of Catalog Items, Record Producers, and Order Guide, User guides.
- Worked on the creation and customization of complex Workflow and custom Workflow activities.
Education
Masters of Commerce - Business Management
Professionals in the same Technology / Internet sector as Pooja Sahani Dutta
Professionals from different sectors near Bengaluru, Bengaluru Urban
Sreeja Babu
Data entry and customer support /Non-Voice
Customer Service / Support
Juli Reji
ISO 9001-2015 Certified Internal Auditor
Customer Service / Support
Other users who are called Pooja
Jobs near Bengaluru, Bengaluru Urban
-
ServiceNow Administrator
1 month ago
AWIGN ENTERPRISES PRIVATE LIMITED BangaloreThe ServiceNow Sr Administrator will be responsible for administration and configuration of multiple platform modules across the enterprise platform. · The incumbent will need to balance demands, prioritize efforts, clearly set expectations, and communicate effectively; · will ...
-
ServiceNow Consultant
1 month ago
Infosys BANGALOREWe are looking for a ServiceNow Consultant to help our clients navigate their digital transformation journey. · ...
-
servicenow architect
2 weeks ago
People Prime Worldwide Bengaluru, KarnatakaThe company provides services across various industries including digital transformation consulting and application development. · ...