Poonam Devi

Dear Hiring Manager: 

With this letter and the enclosed CV, I would like to indicate my interest in your opening for a Salesforce Admin. As an accomplished Salesforce Administrator, I am confident in my ability to make a substantial contribution to the success of  your organization.

With a background in Information Technology and recent certifications in Salesforce Admin, I am well-prepared to bring my technical expertise to ensure the smooth functioning of Salesforce environments. In my current role, I have successfully conducted Salesforce admin tasks, resolved critical data loader issues, and optimized Salesforce org storage for improved system performance. My proactive approach aligns with my dedication to maintaining an efficient and well-managed Salesforce ecosystem. I am enthusiastic about the opportunity to contribute as a Salesforce Administrator and drive success within your team. 

Here are a few of my most recent achievements:

• Successfully streamlined Salesforce org storage, resulting in a 10% reduction and bringing about significant enhancements in system performance and the effectiveness of automation tools.
• Swiftly addressed a critical storage issue, optimizing server storage within 2-3 hours, leading to a 40% increase in overall productivity.
• Effectively tackled data conflicts arising from various automation tools in a Salesforce environment, resulting in a notable 10% enhancement in system productivity within just three days.

I look forward to discussing next steps with you via email or phone at your convenience. Thank you for considering my application, and I look forward to speaking to you soon.

Best Regards,

Poonam Devi

Poonam devi

Headline: Seasoned Salesforce Administrator | Vlocity Expert | Process Optimization Specialist | Data Integration Professional | Results-Driven Leader.

ABOUT

Experienced senior engineering leader with a strong background in Salesforce administration, specializing in configuring and optimizing Salesforce environments. Proficient in Salesforce Vlocity application, including Omnistudio, Dataraptors, and integration procedures. Skilled in managing standard Salesforce objects, profiles, roles, and users, with a proven track record of troubleshooting and resolving issues promptly for seamless daily operations. Effective communication skills for collaboration with both technical and non-technical stakeholders, providing valuable support and contributing to ongoing service improvements.

Recipient of accolades such as the Impact Award and Ace Award E-certificate for Q2, showcasing commitment to excellence.

With a career spanning role in customer management, WiFi connectivity management, and Salesforce development, I've successfully resolved critical issues and optimized Salesforce environments. Achievements include efficiently reducing Salesforce org storage, addressing storage and latency challenges, and implementing innovative solutions to enhance overall productivity.

Passionate about leveraging skills as a Salesforce Administrator to drive success in dynamic environments. Let's connect to explore how I can contribute to your team.

SKILLS: Salesforce Administration | Salesforce Vlocity Application | Troubleshooting & Issue Resolution | Communication & Collaboration | Process Optimization & Innovation

WORK EXPERIENCE                                                                                           

Senior Engineering Lead                                                                                                                          2023 – Present 

Persistent Systems                                                                                                                                                        

In my current role at 8x8, I spearhead customer management initiatives for a prominent US project, ensuring top-notch service delivery. I manage multiple velocity elements and conduct Salesforce admin tasks to streamline operations and enhance customer satisfaction. My responsibilities include ongoing efforts to optimize operational efficiency and elevate service standards, playing a key role in creating a seamless and customer-centric experience. This commitment to excellence continues to contribute to the success of the project, reinforcing my dedication to delivering impactful results in the realm of customer service and project management.

Lead Engineer                                                                                                                                                2022 - 2023

Prodapt                                                                                                                                                                               

In my previous role with the dynamic Lumen team, I spearheaded the meticulous management of WIFI connectivity and availability for valued US clients. Skillfully navigating a spectrum of responsibilities, I oversaw sites, trackers, and templates while orchestrating the intricate dance of Omniscripts and Dataraptors. I played a pivotal role in steering the design and implementation of innovative solutions, leveraging the power of Omniscripts, Dataraptors, and integration procedures to enhance project efficiency and elevate functionality within the Salesforce environment. This commitment to excellence allowed me to contribute significantly to the success of the team, reinforcing my dedication to delivering impactful results in the realm of technology management and project implementation.

Salesforce Vlocity Developer                                                                                                                        2021 – 2022

Ericsson                                                                                                                                                                        

In this role on the Sitetracker project for UK clients, I managed site tracking for vendors such as Vodafone, Airtel, Telefónica, and VMO2. Oversight included handling aspects such as Omniscripts, Dataraptors, flex cards, integration procedures, and Order Management. I made significant contributions to customizations, encompassing automations, roles, profiles, reports, and dashboards. Active collaboration with clients and the onsite team was a key component of ensuring the success of the project, demonstrating my commitment to delivering tailored solutions and fostering positive client relationships.

System Engineer/Software Developer                                                                                                           2016 – 2020

TCS                                                                                                                                                                              

In my multifaceted role within a dynamic company, I implemented credit rating processes, optimizing product recommendations and ensuring project performance through Incident and Problem Management procedures. Simultaneously, I played a crucial part in Technical Support, managing Incident and Problem Management processes to support databases. This involved sharing incident trackers, resolving user queries, and conducting training sessions for enhanced efficiency. As a Salesforce Developer, I contributed to user interface design, maintained Salesforce relationships, and proactively addressed change requests, emphasizing continuous process improvement. Additionally, I resolved user queries and implemented solutions to reduce dependency on other teams for case resolution, showcasing my versatility and dedication within a single company.

EDUCATION

• B.Tech in Information Technology | BBDNITM, Lucknow | 2015

CERTIFICATES 

• Salesforce Admin, 2022
• Vlocity Omnistudio Developer, 2023
• Platform developer 1, 2021
• Salesforce Associate, 2023

SKILLS

• Salesforce Vlocity
• Omnistudio
• Dataraptors
• Integration Procedures
• Standard Objects
• Profiles
• Roles
• Users
• Salesforce CPQ
• Order Management
• Flex Cards
• Flyouts
• Product Management
• Salesforce Automation
• IDX Build Tool
• Dataloader Tool
• Workbench
• IDX Workbench
• Control-M
• Jira Ticketing Tool
• Agile Craft Tool
• ServiceNow
• Maximo
• SQL Developer
• Web Technologies (HTML, CSS, XML)
• Project Management
• Incident and Problem Management
• Agile Methodology
• Jira

I have done btech in Information Technology from UPTU.