Prabhu Marshall

Experience Handling billing related concerns. Updating patient demographics, Insurance information on the patient account. Making calls to patients to receive certain information in order to get paid by insurance. Process the payments and also help them to setup payment plan. Check patient's insurance eligibility and filing them accordingly. Dealing with appointments, cancellation and re-scheduling. Placing request in case if patient requires Invoice and Medical records. Dealing with other supporting teams (AR Team) in order to get the issues sorted. Responsible for settling refunds and small balances write off. Obatining DOT Verifications information on previous employers, education and references for applicants of our clients. Outbound / Inbound support provided for clients throughout the verifications process. Faxing (electroince and written) relesaes and verifications, as well as sensitive documents. Maintaining a high level of discretion. Getting tasks done effectively and time efficiently with respect to the metrics of the call center and task.

Senior Account Receivable
Omega Healthcare Pvt Ltd | Bengaluru, India | January 2020 - October 2023
Handling billing related concerns.
Updating patient demographics, Insurance information on the patient account.
Making calls to patients to receive certain information in order to get paid by insurance.
Process the payments and also help them to setup payment plan.
Check patient's insurance eligibility and filing them accordingly.
Dealing with appointments, cancellation and re-scheduling.
Placing request in case if patient requires Invoice and Medical records.
Dealing with other supporting teams (AR Team) in order to get the issues sorted.
Responsible for settling refunds and small balances write off.

Royal Lion Business Consultants Pvt Ltd  
Verification Specialist (US Background Verifications)
Start Date: January 16th 2012 – End Date: October 31st 2019
Obtaining DOT Verifications information on previous employers, education and references for applicants of our clients.
Outbound / Inbound support provided for clients throughout the verifications process.
Faxing (electronic and written) releases and verifications, as well as sensitive documents.
Maintaining a high level of discretion.
Getting tasks done effectively and with in the true around time with respect to the metrics of the call center and task.
 

Siemens BPO, Bangalore    
Customer Service Representative (Enterprise Rent-A-Car)
Start Date: November 16th 2008 – End Date: December 30th 2011 
Provided exceptional customer service to all customers.
Ensured that all transactions were done efficiently and in a timely manner.
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Process returns, check-ins and exit transaction by using the software provided
Sell optional protection products, upgrades, fuel options and other additional equipment.
Perform various administrative and basic accounting functions such as, research and billing support tasks, accounts receivables, transfer and key log.

10+2 Commerce refers to completing high school (10th to 12th grade) in the Commerce stream, which builds foundational skills in Accountancy, Business Studies, and Economics, opening doors to diverse careers like Chartered Accountancy (CA), B.Com, BBA, or roles in finance, marketing, and management, with popular paths including B.Com, BBA, CA, CS, and specialized degrees in Banking, Finance, or Data Analytics.