Prashanta Barua

A business associate to the franchise owners for their business support and operational excellence. A culture champion and a strategic thinker, Influential in drawing top talent as well as establishing and keeping high-performing, diverse leadership teams.

Driving employee and customer experiences is the main goal in order to achieve profitable growth. Managing consistently top-notch operations through intensely engrained systems and procedures, and building people's capability are my major skills.

My role as the General Manager in the last company was also to transform business models, new market entry, customer experience and retention, service excellence, product launches, regional food safety, employee engagement, and top line growth through excellence in scaled operations across delivery, dine-in, and takeaway channels. Drive the implementation and adoption of strategic technology platforms to fortify and accelerate regional leadership and future growth. Drive the culture, people capability, and succession planning agendas across the network and to define and drive the short- and long-term strategic goals for the brand. This includes driving sales and transactions, optimizing costs, keeping the supply chain in check, ensuring compliance at the store level, and using information from the competition and global markets to ensure the business remains dynamic and responsive to environmental changes. The big goal is to continuously work on building a robust business model to promote rapid development.

After one year of my leadership, we turned a profit of 22%, and that increased by at least 12% annually.

I am different from the typical prospective GM in a way that makes me especially well-suited to run a company like Krazy for Chocolates LLP. The focus is to provide informational leadership and high-impact coaching in order to support my team in achieving overall unit performance across four key metrics (people (always first), customers, sales, and profit) as well as customer satisfaction. This role is all about commercial acumen and the ability to think beyond the core operational elements in order to effectively lead and inspire a team to achieve breakthrough results.

Over 23 years of seasoned experience in QSR, Bar & Restaurant, Retail, and Bakery operational excellence with leading MNCs and global brands such as Pizza Hut, KFC, Metro Cash & Carry, Green ChillyZ, and others. 15+ years of management experience in quick service, delivery, and affordable casual dining restaurant formats delivering results in sustainability, driving company growth, and impacting P&L.

BA (Hons) in English from Calcutta University in 1999 with 75% marks.