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Prasun Dutta

Prasun Dutta

Team Manager/Vendor Consultant/ SAP ISU Consultant

Customer Service / Support

Kolkata, Kolkata

Social

About Prasun Dutta:

Dynamic Team Manager Ops with over 12 years of experience in Performance Management, Customer Service, Team management, and people management. Adept at driving revenue growth by successfully onboarding multiple new vendors, resulting in a significant % revenue increase. Skilled in Data Analysis, Leadership, Communication, and Adaptability, I excel in overseeing cross-functional teams, optimizing processes, and enhancing customer satisfaction.

Technical Skill in - CRM, SAP ISU, Live Chat, IVR Call.

Experience

I have Over all 10 Years of Experience in Customer Service  and  2 Years in eCommerce.

Including 3 years as Team leader and 2 year as  Vendor manager.

Having more than 7 years experience  in SAP ISU utility, billing, Device Management, SAP CRM, Live Chat Support,  Email CRM, IVR

Education

Graduation in Mass communication 

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