Pratik Joshi

Senior Site Reliability Engineer (On-call)

• I am part of the Splunk on-call team, and I troubleshoot in Splunk Cloud environments.

• Participated in on-call rotations to address critical service disruptions.

• Provided technical and customer support for Splunk Cloud customers, including U.S. Fortune 100 companies, by responding to inquiries via chat, email, Slack, Jira, and virtual meetings, delivering timely and accurate solutions.

• Documented solutions to customer issues in runbook on Confluence, improving the company's knowledge base, and assisting customers and support colleagues.

• Provided tremendous support to the Splunk On-call team 24/7 and troubleshooting in large Splunk Enterprise and Splunk Cloud environments.

• Managed and maintained the Splunk Cloud environment, conducting scheduled maintenance and upgrades, resulting in a significant improvement in efficiency and a reduction in downtime.

• Collaborated closely with customers to deliver customized Splunk solutions using tools and technologies like Linux, AWS, Jenkins, GitLab, and Puppet, hand ling over 1,000 support Jira tickets, and troubleshooting and resolving complex technical issues.

• Provided support in multiple projects, customer stack delivery during EOQ (customer onboarding).

• App add-ons installation, upgrades, Splunk configuration changes, standalone to cluster migration and many more

Splunk related task and configurations, and guidance for other cross- functional teams regarding day-to-day tasks.

Bachelor of Technology in Computer Engineering

• Charotar University of Science and Technology, CHARUSAT, Gujarat