About Praveen Shastri:
A dynamic professional and have experience in customer service industry for mor e than 16 years . Over 3 + years of experience as a people manager in Business Excellence and Standardization team with 13 BA ’s reporting and supporting complex service delivery teams
Multi faceted with 1 9 years of rich and varied Experience in Voice Operations, Voice & Non voice blended Operations
and work force team.
Experience
➢ Cisco Systems India (pvt) Ltd, Bangalore
December 2010 Till date
• Business Operations Manage r (APJC
Nov 2021 Till date
• Business Excellence Team P eople Manger)
June 2017 Nov 2021
• Work Force Management Command Center, WebEx
April 20 14 June 2017
▪ WebEx UA Tier 1 Engineer Customer Support
Dec . 20 10 April 2014
➢ Quatrro Q Resolve, Gurgaon
July 2008 November 2010
(Sr.Sol
ution Engg for TSG Technical Support Group)
➢ Wipro BPO New Delhi
Oct 2006 June 2008
( Subject Matter Expert Teach Lead ➢ Smart System Solutions, New Delhi
2003 Oct 2006
System Administrator
Education
Masters in Computer Application 2008
Bachelors in Computer Application 2003
12th Grade 1994
10th Grade 1992
Professionals in the same Customer Service / Support sector as Praveen Shastri
Pratik Sinha
L2 Tech @ HUL(Darwin) || 4x AWS CERTIFIED || Cloud
Customer Service / Support
Professionals from different sectors near Bengaluru, Bengaluru Urban
Shivaji Jammalmadugu
Security ELV Sales UVSS ANPR CCTV ACS IoT PIDS
Sales
Other users who are called Praveen
Praveen Shivaprasad
Director of Healthcare Analytics
Technology / Internet
Jobs near Bengaluru, Bengaluru Urban
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Messaging SME
Found in: Appcast Linkedin IN C2 - 1 week ago
Bharvi Consultancy Bengaluru, IndiaMessaging SME – 8-12 years · 6 months contract, IST timezone - 8 hours/day. · Needs to travel 2 days in office in two months. · 1. Exchange 2013, 2016, 2019 , M365, O365 · 2. Identity and access management, Active directory, Entra Directory, Azure Active Directory , IAM · 3. MS1 ...
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Subject Matter Expert
Found in: Talent IN 2A C2 - 4 days ago
U-SET Mumbai/Pune/Nagpur/Bangalore/Chennai/Coimbatore/Cochin/Kochi/Kolkata, India permanentJob Description : · 6+ years of overall experience with a minimum 3 years of experience on ServiceNow Portal Development · Technical Skills required for this role : · - Well verse in developing ServiceNow Portal Components like Branding, SP pages, UI pages, Widgets. · - Good exp ...
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Software Engineer III
Found in: Talent IN 2A C2 - 5 days ago
Pluralsight Bangalore, India permanentJob Description : · Working at Pluralsight Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to create progress for the world. · Our platform helps technologists master th ...
