Praveen Shastri

A dynamic professional and have experience in customer service industry for mor e than 16 years . Over 3 + years of experience as a people manager in Business Excellence and Standardization team with 13 BA ’s reporting and supporting complex service delivery teams

Multi faceted with 1 9 years of rich and varied Experience in Voice Operations, Voice & Non voice blended Operations
and work force team.

➢ Cisco Systems India (pvt) Ltd, Bangalore
December 2010 Till date
• Business Operations Manage r (APJC
Nov 2021 Till date
• Business Excellence Team P eople Manger)
June 2017 Nov 2021
• Work Force Management Command Center, WebEx
April 20 14 June 2017
▪ WebEx UA Tier 1 Engineer Customer Support
Dec . 20 10 April 2014
➢ Quatrro Q Resolve, Gurgaon
July 2008 November 2010
(Sr.Sol
ution Engg for TSG Technical Support Group)
➢ Wipro BPO New Delhi
Oct 2006 June 2008
( Subject Matter Expert Teach Lead ➢ Smart System Solutions, New Delhi
2003 Oct 2006
System Administrator

Masters in Computer Application 2008
Bachelors in Computer Application 2003
12th Grade 1994
10th Grade 1992