beBee background
Professionals
>
Bengaluru
Praveen Shastri

Praveen Shastri

WFM/people manager/business operations

Customer Service / Support

Bengaluru, Bengaluru Urban

Social

About Praveen Shastri:

A dynamic professional and have experience in customer service industry for mor e than 16 years . Over 3 + years of experience as a people manager in Business Excellence and Standardization team with 13 BA ’s reporting and supporting complex service delivery teams

Multi faceted with 1 9 years of rich and varied Experience in Voice Operations, Voice & Non voice blended Operations
and work force team.

Experience

➢ Cisco Systems India (pvt) Ltd, Bangalore
December 2010 Till date
• Business Operations Manage r (APJC
Nov 2021 Till date
• Business Excellence Team P eople Manger)
June 2017 Nov 2021
• Work Force Management Command Center, WebEx
April 20 14 June 2017
▪ WebEx UA Tier 1 Engineer Customer Support
Dec . 20 10 April 2014
➢ Quatrro Q Resolve, Gurgaon
July 2008 November 2010
(Sr.Sol
ution Engg for TSG Technical Support Group)
➢ Wipro BPO New Delhi
Oct 2006 June 2008
( Subject Matter Expert Teach Lead ➢ Smart System Solutions, New Delhi
2003 Oct 2006
System Administrator

Education

Masters in Computer Application 2008
Bachelors in Computer Application 2003
12th Grade 1994
10th Grade 1992

Professionals in the same Customer Service / Support sector as Praveen Shastri

Professionals from different sectors near Bengaluru, Bengaluru Urban

Other users who are called Praveen

Jobs near Bengaluru, Bengaluru Urban

  • Wfm Specialist

    1 month ago

    Sagility India Bengaluru

    Develop and maintain accurate forecasts using historical data seasonality and external factors to drive business decisions Manage day-to-day operations of the WFM team ensuring efficient scheduling and planning Collaborate with stakeholders to identify process improvements implem ...

  • Senior Manager Operations_Travel Experience

    6 days ago

    confidential Bengaluru / Bangalore

    Senior Manager Operations Travel Experience oversees and manages the P&L for 500+ FTE International Voice Customer Service Operations. · ...

  • Manager- WFM

    1 month ago

    Firstsource Bengaluru

    We are looking for a WFM Manager with minimum 5 years of work experience in Contact Centre to manage operations from scheduling & real time perspective.Support operations with daily/Weekly/Monthly reports and other dashboards · Manage Shrinkage, Schedule Adherence, Delivery, reso ...

See jobs in Bengaluru, Bengaluru Urban