Priya Bhatia

As a strategic knowledege management professional with over a decade of experience, my expertise lies in aligning our knowledge base with our client's success parameters, driving engagement through exceptional support services. My educational foundation, with a Master of Engineering in Computer Science, is critical in navigating complex information architectures and fostering a culture of innovation within our team.

Recognized with multiple SPARC awards for superior performance, I specialize in crafting compelling proposals that resonate with our clientele. The dedication to transforming vast data into actionable insights is a cornerstone of our strategy, ensuring we consistently surpass client expectations and set new benchmarks in knowledge management excellence.

With over 10 years of experience across organizations like Elevate, Axtria, and Market Cube, I’ve led initiatives that transformed static documentation into dynamic, user-first ecosystems—driving measurable impact in scalability, engagement, and operational efficiency.

Here’s a snapshot of my key skills and experience areas:

✅ Strategic Knowledge & Content Management
• Led 150+ KM objectives and 100+ strategic goals, improving org efficiency by 20%
• Directed 25+ documentation suites and transitioned legacy systems to cloud platforms
• Delivered AI-powered documentation and metadata optimization for audit readiness
• Created SOPs, resolution logs, and quick reference guides for high-impact workflows
• Achieved 35% boost in productivity and engagement through GPT pilot initiatives

✅ AI Integration & SharePoint Proficiency
• Leveraged Microsoft Copilot and GPT tools to streamline content creation and analysis
• Implemented content governance, versioning, and access controls across SharePoint
• Enhanced discoverability with keyword analysis and tagging—30% increase in organic traffic

✅ Collaboration & Stakeholder Engagement
• Partnered with SMEs and cross-functional teams to align documentation with business goals
• Managed stakeholder communication and intake requests for seamless delivery
• Mentored team members in process innovation and AI integration

✅ Quality Assurance & Team Enablement
• Conducted quarterly audits for GDPR compliance and 40% quality enhancement
• Delivered training materials and style guides to strengthen brand consistency
• Recognized with multiple awards for innovation, performance, and leadership

Masters of Technology - Computer Science and Engineering

Masters of Business Administration - Information Technology

Bachelors of Technology - Computer Science and Engineering