Priyanka Boju

• An accomplished and versatile professional with a proven track record of leadership, performance and profitability in the rapidly changing environments by delivering exceptional presentations to the clients
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
• Engaging and personable with expertise managing key milestones and delivering exemplary customer service
• Streamline business operations through product training, in-depth knowledge of client’s expectations and immediate needs and timely delivery of services and products
• Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes

PROFESSIONAL EXPERIENCE

CDK Global/ Keyloop, Hyderabad | Consultant                                                Sep 2015 to till date 

• Got promoted from senior analyst to Consultant
• Dealing with South African, Middle East, UK, Ireland Dealers concerning issues with Auto line application
• Use of KCML Language (Proprietary) to fix the bugs.
• Working on tickets and fixing them within the SLA.
• Worked on Sales force as an Administrator—Troubleshooting, checking for bugs, request for enhancement as per the request from the clients.
• Training batches to improve communication skills and subject knowledge
• Presented the new ideas to the client and got them implemented for Business enhancement

• Master of Business Administration (MBA) in HR from St. Anthony's college, 2011-2013
• Bachelor of Science (B.Sc) in Life Science from Aurora Degree College – Hyderabad, 2007-2010