Pruthvi HK

Quick Learner, Team Player, Team Governance, Knowledge Transfer for new joiners.

Enhances and Maintains automation process in UiPath orchestrator as per the defined SLA’s.
 ExecuteDaily,Weekly,Bi-weekly,PeriodicandQuarterlyprocessesontimewithoutanydelayswith100%accuracy.
 Owningtheautomatedprocessesandresponsibleforend-to-endexecutionoftheprocesses.
 Troubleshoot the application configuration settings and resolve issues. Identify issues escalated by L1 to be escalated to L3 or
involve the application team for resolution.
 Monitor the bots, and virtual Machine alerts and notify the concerned team and process the requests from the end-users to
level 2 and level 3 support engineers.
 Monitor the database related activities and respond to the calls from the Application support and developments teams.
 Monitor the backups, recovery errors, respond to the request regarding the restoration of the DB involving DB/SQL team if
incase of any issues.
 Monitor the alerts, performance-related issues like high CPU utilization, Application performance and high Memory utilization.
 Preparing KPI reports using Kibana Elastic search.
 Password management of BOT Machine/Servers.
 Team governance, Knowledge Transfer on processes for the new joiners.( Training team members on technical skills, Business
knowledge and Monitoring skills)
 Inventory Management with the new updates.
 Managing/following up tickets until its closure in Silva Service now
 Resolve End User issues related to Robotics processes escalated by L1. - Provide workaround solutions where possible for
business continuity.
 Liaise with the L2/L3 team for patches and CRs for production deployment.
 Continuous enrichment of Monitoring to avoid any incidents (follow ups) and gaps.
 Managing of UiPath Orchestrator admin related activities like adding processes, uploading packages, creating new
users/deletion of users, scheduling the processes on the required time, etc
 Orchestrator License management.
 Involvement in Financial Audits in providing the required evidences.
 Resolving queries & coordinating with the Users/Partners to ensure query resolution.
 Chat BOT Support. Pulling the monthly reports from Azure portal. Raising the new access Jira tickets.
 Responsible for Pre and Post checks on the runs, summarizing the Errors and Document new issue as the knowledge base and
next quick action.
 Providing Infrastructure/Platform support (PAAS) like disk cleanups maintenance, License renewal, Orchestrator related
issues,Performing Health checks during the patching, DR activity, BOT Server restorations and other activities performed, CPU Utilizations (Restarting/Stopping the services), etc,.

Bachelor’s degree in Computer Applications