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    Walk-in For Service Desk on 7th July'23 at JP Nagar, Bangalore - Bengaluru, India - Infosys BPM

    Infosys BPM background
    Technology / Internet
    Description

    We are hiring for Service Desk process, please walk-in for interview on 7th July'23at JP Nagar, Bangalore

    Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.

    Interview details:

    Interview Date: 7th July'23

    Interview Time: 10 AM till 1 PM

    Interview Venue:

    Bangalore JP Nagar office Venue:

    Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,

    Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka

    Landmark: Near Sindoor Convention

    Things to remember while entering the campus:

    • Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
    • would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
    • Please wear masks, & follow Covid protocols
    • Please carry Headset/Earphone
    • No person apart from candidate will be allowed to the interview venue.

    Documents to Carry:

    • Carry 2 Copies of printout your updated resume
    • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
    • All original education documents need to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

    Please find below Job Description:

    Title ::Service desk

    Job Location:Pune and Bangalore

    Education: Any Fulltime Graduate

    Experience : 1 to 4 years

    Job Description::

    • Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates
    • Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
    • Excellent communication skills CEFR :: B1, C1, C2
    • Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of 0ticket priority, severity
    • Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
    • Knowledge of Incident Management lifecycle
    • Aware of current role SLA and Metrics handled
    • Talents should be based out of Bangalore or Pune
    • Work from Office is mandatory, No option of hybrid and WFH
    • 24*7 Shifts is mandatory
    • Mandatory B2C chat process experience(B2B will not be considered)
    • Recent project/Process should be based on chat
    • Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
    • Multiple chat/Dual chat experience is required

    Pointers to note:

    • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions
    • Original Government ID card is must for Security Clearance

    Regards,

    Infosys BPM Recruitment team.



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