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Krishnanagar
Pushpendu Biswas

Pushpendu Biswas

Customer Support

Technology / Internet

Krishnanagar, Nadia

Social

Services offered

I work as an IT Support professional, helping users troubleshoot technical issues, maintain systems, and ensure smooth IT operations.

It support
System maintenance
Technical troubleshooting
Approximate rate: ₹ 100 per hour

Experience

Technical Skills

  • Operating Systems: Windows, macOS, Linux administration.
  • Networking Basics: TCP/IP, DNS, DHCP, VPN, firewalls.
  • Hardware Support: Troubleshooting desktops, laptops, printers, peripherals.
  • Software Support: Installation, configuration, patching, and troubleshooting.
  • Active Directory: User account management, group policies.
  • Microsoft 365 / Google Workspace: Email, Teams, SharePoint, OneDrive support.
  • Remote Support Tools: TeamViewer, AnyDesk, RDP.
  • IT Security Basics: Antivirus, endpoint protection, MFA, password policies.
  • Ticketing Systems: ServiceNow, Jira, Zendesk.
  • Scripting Knowledge: PowerShell or basic automation for repetitive tasks.

✅ Soft Skills

  • Communication: Clear and empathetic interaction with users.
  • Problem-Solving: Diagnosing and resolving issues quickly.
  • Patience & Customer Service: Handling frustrated users calmly.
  • Time Management: Prioritizing multiple tickets effectively.
  • Documentation: Writing clear steps for troubleshooting and sol

Education

Diploma in Electronics

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