Safdar Azizi
UC,Collab,CCAAS,Genesys,AWSConnect,UCCE,CVP,CUCM
Technology / Internet
Services offered
I have more than 13 years of experience in the Unified communications, Collaboration and Contact Center domain
Total Experience: 13+ Years in Legacy & Cloud Contact Center (CC), Unified Communication & Collaboration.
Approximate rate: USD$ 20 per hour
Experience
Total Experience: 13+ Years in Legacy & Cloud Contact Center (CC), Unified Communication & Collaboration.
Good understanding of IT related technology platforms such as:
Cloud Contact Center (CCaaS):
- Microsoft Native Contact Center (Anywhere365)
- Genesys Cloud CX
- Amazon Connect (AWS)
- Cisco WebEx CC (WebEx Contact Center)
- Cisco WebEx CCE (WebEx Contact Center Enterprise)
Legacy (On-Premises) Contact Center:
- Cisco Unified Contact Center Enterprise (UCCE)
- Cisco Hosted Contact Center Enterprise (HCCE)/ Hosted Collaboration Solution for Contact Center(HCS-UCCE)
- Cisco Packaged Contact Center Enterprise (PCCE)
- Cisco Customer Voice Portal (CVP)
- Unified contact center Express (UCCX)
- Cisco Unified Intelligence Center (CUIC)
Unified Communications & Collaboration:
- Cisco Unified Communications Products such as CUCM, CUC & IM&P, WebEx Calling
- Microsoft Teams Telephony (Operator Connect & Direct Routing)
AI, Digital Transformation & Automation:
- Voice Bot & Chat Bot Using Amazon Lex, Contact Center AI (CCAI) using Google Dialogue Flow (GDF) Integration
- Webex Connect (IMI Connect): CPaaS solution for omni channel integrations.
Recording WFM & Analytics Solutions:
- Calabrio
- Verint
Education
Bachelor of Engineering in Computer Science from Jamia Millia Islamia, A Central University of Indian Government based out at Capital City New Delhi, India.
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