Safdar Azizi

I have more than 13 years of experience in the Unified communications, Collaboration and Contact Center domain

Total Experience: 13+ Years in Legacy & Cloud Contact Center (CC), Unified Communication & Collaboration.

Total Experience: 13+ Years in Legacy & Cloud Contact Center (CC), Unified Communication & Collaboration.

Good understanding of IT related technology platforms such as:

Cloud Contact Center (CCaaS):

• Microsoft Native Contact Center (Anywhere365)
• Genesys Cloud CX 
• Amazon Connect (AWS)
• Cisco WebEx CC (WebEx Contact Center)
• Cisco WebEx CCE (WebEx Contact Center Enterprise) 

Legacy (On-Premises) Contact Center:

• Cisco Unified Contact Center Enterprise (UCCE)
• Cisco Hosted Contact Center Enterprise (HCCE)/ Hosted Collaboration Solution for Contact Center(HCS-UCCE)
• Cisco Packaged Contact Center Enterprise (PCCE)
• Cisco Customer Voice Portal (CVP)
• Unified contact center Express (UCCX)
• Cisco Unified Intelligence Center (CUIC)

Unified Communications & Collaboration:

• Cisco Unified Communications Products such as CUCM, CUC & IM&P, WebEx Calling
• Microsoft Teams Telephony (Operator Connect & Direct Routing)

AI, Digital Transformation & Automation:

• Voice Bot & Chat Bot Using Amazon Lex, Contact Center AI (CCAI) using Google Dialogue Flow (GDF) Integration
• Webex Connect (IMI Connect): CPaaS solution for omni channel integrations.

Recording WFM & Analytics Solutions:

• Calabrio 
• Verint 

Bachelor of Engineering in Computer Science from Jamia Millia Islamia, A Central University of Indian Government based out at Capital City New Delhi, India.