RABINDRA KANG

Accomplished Hotel General Manager with 23+ years of experience in hospitality and business operations, including over 20 years in senior leadership. Expert in overseeing full-scale hotel operations across front office, housekeeping, food & beverage, and maintenance while upholding the highest standards of service, cleanliness, safety, and compliance.

Proven record of achieving 90%+ guest satisfaction scores, improving repeat business by 25%, and consistently delivering revenue growth. Skilled in developing high-performing teams, implementing cost-control strategies that reduced operating expenses by 15%, and increasing profitability by 20%. Recognized as a hands-on leader who balances guest satisfaction with sustainable financial performance.

General Manager

Hotel Cochrane Place, Kurseong | Aug 2021 – Present

• Directed daily operations across all departments ensuring seamless guest service delivery.
• Achieved 90%+ guest satisfaction scores across major platforms by implementing service excellence standards.
• Increased RevPAR by 18% and profitability by 20% within three  years through strategic revenue initiatives.
• Reduced operating expenses by 15% via vendor negotiations, energy optimization, and cost controls..

Resort Manager

Allita Hotels & Resorts, Kurseong | Apr 2016 – Jun 2019

• Oversaw operations of a luxury resort with 100+ staff, ensuring high service quality.
• Increased guest retention by 22% through loyalty programs and personalized experiences.
• Reduced inventory wastage by 10% with structured stock management.
• Optimized scheduling systems, cutting overtime costs by 12% while maintaining service levels.

Consulting  Manager (Consultant – Pre-opening)

Hotel Bashera | Jul 2019 – Nov 2019

• Led pre-opening activities including recruitment, vendor negotiations, and financial setup.
• Delivered full operational readiness within four months.

Worked As A Resort Manager

In the Tea and Tourism Bungalow in Sournee Tea Resort , Mirik, form 1st December 2020 till July 30th 2021

•Overseeing the day-to-day operations of the resort

General Manager

Hotel Cochrane Place, Kurseong | Jan 2006 – Apr 2016

• Spearheaded hotel operations, achieving consistent 10–12% annual revenue growth.
• Expanded MICE and event business, generating an additional 18% revenue stream.
• Improved staff retention and reduced hiring gaps by strengthening HR practices.

• B.Sc. – St. Joseph’s College, Darjeeling | 1993
• Diploma in Hospitality Management
• HACCP – Food Safety Systems Certification
• Human Resources in Food Service & Hospitality
• Leadership Skills in Business | Operations Management Graduate
• Train the Trainer | Diploma in Computer Management