Apr-2020 - Current Senior Manager – Learning & Organizational Development Savista Global Services, Noida (Healthcare revenue cycle and staffing company) - Strategy Development: Played key role in designing overall learning and development strategy for the organization aligned with its goals and objectives. This involved collaborating with senior leadership & HRBP professionals to identify organizational needs, skill gaps & learning priorities.
- Learning Program Design: Responsible for designing and developing impactful training programs that addressed the identified learning needs. This involved selecting appropriate instructional method ILT/ViLT, designing of content, creating learning materials & evaluation documents, along with identification of relevant resources and tools.
- Organizational/Talent Development: Oversaw the organizational development initiatives within the organization, including succession planning, leadership development & career pathing. Responsibilities included, identifying assessment centers, designing & delivering programs as mentoring, coaching & workshops to deepen employee’s skills and foster career progression.
- Learning Delivery: Ensured the effective delivery of learning programs through various relevant channels, such as classroom training, e-learning platforms, workshops, webinars, or blended learning approaches. Evaluated, selected & negotiated with the external training vendors for technical training programs.
- Learning Management System (LMS): Administered and oversaw the administration and management of the organizations learning management system (Workday LMS), Including content upload, user management, tracking and reporting the learning completion rate, & generating reports to access, followed by learning effectiveness and ROI if applicable.
- Evaluation and Continuous Improvement: Designed and implemented the evaluation methodologies to assess the impact of training programs and measure the employee learning outcomes, based on the evaluation I identified the further areas for improvements and made further recommendation to learners & stakeholders.
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- Stakeholder Collaboration: Collaborated with key stakeholders, including department heads and subject matter experts, to understand their specific learning needs and align the training programs, accordingly, ensuring that the learning initiatives support the organization’s overall goals. Stakeholder Collaboration: Collaborated with key stakeholders, including department heads and subject matter experts, to understand their specific learning needs and align the training programs, accordingly, ensuring that the learning initiatives support the organization’s overall goals.
- Learning Culture Promotion: Played a crucial role in promoting the learning culture within the organization, emphasizing the importance of continuous learning by doing learning competition events, OD roadshows, SEEKsha event, etc. Also, promoted the self-directed learning culture by designing and promoting IDP (individual development program) across the organization.
- Compliance of Learning & Development: Handling & ensuring learning and development process is in-line to compliance and the ISO process adherence is 100%
- Team Management: Led and managed the team of 14 OD, V&A and L&D professionals, & ensuring the support in mentoring and supporting their role success in the organization along with creating a challenging working environment for them and fostering a good working culture/relationship within the team
About Projects with Savista: LEAP (Language Enhancement Program for Client Facing Managers) Objective: To help our US client-facing managers succeed in their client relation, communication, and rapport building. MAC (Managers as Coaches) Objective: To identify and create a coaching culture for managers and leaders across the organization, wherein, they should be able to develop their one downs with the help of coaching support IDP (Individual Development Plan for Deputy Managers to General Managers) Objective: To ensure that everyone’s unique learning need is being met.
December – 2018 – March 2020 Senior Manager – Learning & Development Bajaj Capital, Gurgaon (Company offers 'full-service merchant banking' including structuring, management, and marketing of Capital issues. Bajaj Capital reinvents 'Financial Planning' in its international sense and upgrades its entire team of Investment Experts into Financial Planners) Key job Responsibilities Learning & Development - Designed, revised, and eased soft skills courses like leadership development, business communication, customer support skills etc. for employees in the organization
- Closely partnered with lead Learning and Development and the key stakeholders to assess the training needs and design training approach
- Created, revised and published training content, reference materials and assessments as agreed with the channel heads
- Developed & reinforced processes for effective transfer of knowledge and continuity of the training life cycle with right stakeholders
- Supplied coaching and development to Branch Managers to execute their role effectively
- Built a comprehensive set of analytics to measure learning effectiveness and impact
- Worked closely with key stakeholders to improve and enhance the overall feedback of the training
- Ensured complete employee coverage basis the calendar and schedule signed off and shared attendance with respective channel heads and regional human resource managers
- Determined relevant and cost-effective training solutions to build skills within the organization
Key job Responsibilities (Training Need Analysis) - Found the gap for skill improvement by conducting TNA
- Built a baseline score/rating for soft skills and behavioral skills training for all employees as a benchmark
- Analyzed current performance using techniques such as observation, interviews and questionnaires
- Anticipated future shortfalls or areas of improvements on training for employee development
Jan – 2014 – Dec – 2018 Associate Process Manager Broadridge Financial Solutions, New Delhi (The Company provides investor communications and technology-driven solutions. Its segments include Investor Communication Solutions (ICS) and Global Technology and Operations (GTO). - Led training & development activities by monitoring/identifying training needs for skill & competency upgradation
- Designed and conducted customized training programs and ensured that training & development initiatives are aligned with the organizational goals and culture
- Collected and collated training program feedback and conducted analysis for enhancing program effectiveness
- Conceptualized and implemented need-based process modifications such as development of material, modules and processes of training after thorough analysis to enhance operational efficiency and perfect resource use
- Evaluated effectiveness of training and development programs and used relevant evaluation data to revise or recommend changes in instructional goals and methods
- Took the feedback sessions and further evaluating the effectiveness of sessions from unique perspective & expectations set
- Prepared and shared Annual, Quarterly & Monthly Training Calendar with adhering to training guidelines
Performed the following functions: - OBL Training in collaboration with team Pegasus
- Preparation of training budget
- External and Corporate ISO 27001 Audits
- ROI Generation
Nov – 2012 – Jan – 2014 Senior Trainer Hewlett Packard, New Delhi (HPE is the global edge-to-cloud company built to transform the business of its clients) Key job Responsibilities (Functional Training & Project Implementation) - Undertook & carried out an Automobile industry project “JCB DBMS”; created the training content of 4 SAP based applications including Sales, Marketing, Finance, Parts, Service, Operations & HR
- Ensured that Sales & Service professionals have thorough knowledge of the Application & Business Process maintained the following:
- Documentation related to training schedules, training attendance & training modules
- MIS of training programs delivered across the Dealerships & Corporate Office
- Ensured collection of feedback as per the feedback mechanism after conducting every training Conducted the following trainings:
- Soft Skills session for corporate employees & E-mail etiquette for dealer employees
- TTT (Trains the Trainer) Session on IFDP parameter for external hired trainer
Dec – 2009 – Oct – 2012 Process Trainer Serco Global, Agra (Serco is one of the world's largest providers of public services to Governments, employing over 50,000 people in over 20 countries) Key job Responsibilities (Business Process Training & FAC's & Throughput) - Provided Process Training with soft skills and GPRS L2 helpdesk, GSM, 2G & 3G
- Functional & technical training as well as handled First Attempt, Throughput, Attrition & 0-30 Days Performance of new joined candidates over the production floor, Refresher Training, TNI's i.e. (Training Need Identification), Training Calendar
- Conducted Induction Programs as well as eased the session on application test Product Test, In Class training, Role Play Activities, and Ice Breaker
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