Rajeev Mahadevan

Certified Scrum Master offering 12+ years of experience in Agile Delivery with a proven track record in improving processes and complex product deliveries by implementing a Scaled Agile environment. 
Hands-on in training teams and supporting product owners to remove impediments and refining backlogs, improving velocity, and helping teams adopt Agile methodology.

Support Analyst 2011 - 2016

Nielsen (TCS Consultant)

- Worked with Technology Managers other team members to define metrics and performance goals for applications
- Led the Knowledge Management Team responsible for the development and maintenance of Nielsen Enterprise Service Desk Knowledge Base
- Redesigned Incident Management model with a better method for detection, classification, monitoring and tracking incidents and reduced cycle time by 50%
- Achieved reduction in turnaround time by 30% by improving Change Management Processes

Data Steward 2016 - 2017

The Hartford (TCS Consultant)

- Performed data integrity checks, report anomalies, and work with development teams for resolution
- Ensured business rules are adhered to when data is created, updated, deleted, retired, and archived by performing data quality control activities
- Collaborated with Enterprise Risk function to understand enterprise risk framework (risk principles, risk standards, etc.) and to ensure quality of consolidated risk data from the insurance boutiques

Business Analyst 2018 - 2019

AXA XL Insurance (TCS Consultant)

- Collaborated with stakeholder groups across the organization to ensure business and technology alignment. 
- Proposed solutions meeting defined specifications and needs.
- Performed quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed "go-live" of enterprise implementations for up to 15,000 global users.
- Advocated for Agile delivery across developments teams and successfully initiated transition from Waterfall to Scrum at enterprise level.

Business Analyst 2019 - 2019

AIA Insurance (TCS Consultant)

- Directly worked with stakeholders who don't speak English, quickly understood requirements and translated them to workable User Stories
- Trained junior BA's in requirement gathering, building Wireframes, BRD's, Risk Analysis, Reporting and Stakeholder Management
- Volunteered to take up additional role as Scrum Master and drove Scrum meetings and set up two-week delivery sprints with
actionable metrics and targets

Scrum Master & Business Analyst 2019 - 2020

Codan Forsikring (TCS Consultant)

- Key BA & Scrum Master for a major data migration project at a Norwegian Insurer
- Responsible for Requirement Gathering, Data Configuration, Reporting, Driving Development, Customer Engagement & Agile Coaching and Mentoring
- Hosted organization level Agile quizzes to make learning more fun
- Achieved 50% predictability boost within 2 Quarters by implementing better estimation techniques

Scrum Master & Agile Coach 2020 - 2023

Nets Payment Services A/S (TCS Consultant)

- Coached Data Warehouse teams of 8-15 Developers at Nets, a Norwegian Payments Services provider running SAFe 5
- Facilitated Team-level events such as Daily Scrum, Sprint Planning, Backlog Refinement, Sprint Reviews, and frequent Retrospectives for iterative & relentless improvement
- Facilitated ART-level ceremonies such as PI Planning, Inspect & Adapt Workshop, SOS, and System Demo
- Spearheaded training programs for Product Owners and stakeholders to enhance their understanding of Release Planning, Story Mapping, Backlog Refinement, Release Management, and Agile Metrics
- Facilitated & ran ART-level Scrum Master Community of Practice "CoP" events for collaboration, mentoring, and sharing of best practices among Agile Teams across the ART
- Leveraged Business Analysis expertise in effective means of writing User Stories, Acceptance Criteria, Definition of Ready "DoR," and Definition of Done "DoD"
- Achieved 70% improvement in Story Point estimation and 20% reduction in delivery time within 2 Program Increments

Principal Scrum Master 2023 - Present

Fidelity Investments

- Senior Scrum Master for 2 squads at Fidelity Investments, a US-based Asset Management Company
- Awarded for creating a reusable dependency mapping and release  management dashboard for 5 squads in an Enterprise program of more than 50 members
- Coached Agile Teams in self-organization and cross-functionality whilst also driving the team towards high-value output and removing impediments along the way
- Supported the Product Owners at Fidelity by ensuring common understanding of scope, goals, and product domain within the Agile Team to maximize value delivery
- Leveraged Data-Driven Facilitation skills to assess team Agile maturity and cultivate consistent improvement using actionable metrics
- Achieved 20% improvement in velocity metrics in 2 quarters

Bachelor of Technology in Computer Science from SRM University, Chennai