
Rajesh Kasi
Customer Service / Support
About Rajesh Kasi:
Dear Team
Please find the attached resume for your kind perusal.
Dynamic & result oriented professional with rich cross-functional experience of 16 years in managing the entire spectrum of Domestic and International Process Operations and Quality Management, MIS and M&E, Project Management, HR Management, Payment Industry, Account Receivables, BFSI, SLA Management, Banking Collections, Customer Service, Fraud Investigation and Prevention, KYC compliance, Customer Relationship Management, Cross-Sale, Inbound & Outbound, Back-end process, Client Servicing, Recruitment, Training & Development and Team Management.
Six Sigma Green Belt Certified.
Able to join immediately.
I appreciate you taking time to review my credentials and experience. Looking forward to a positive response.
Thanks and Regards
Rajesh Kasi
Bengaluru.
Experience
- Six Sigma Green Belt Certified with 16 years of extensive experience in Operations.
MIS Operations Customer Service Operations People Management
Monitoring & Evaluation SLA Management Inbound and Outbound
Client Servicing Quality Management Repayments & Collections
- Monitoring and Evaluation of the Livelihood and Health Interventions in the across PAN India.
- Developing and maintaining MIS reports pertaining to Innovation and Scaling projects.
- Identifying the geographical project issues and ensure its resolution within the timelines.
- Distinction of working on major projects like Total EMI, IBM, JP Morgan Chase, R&C, Fraud prevention and Bank related Projects.
- Demonstrated acumen in designing Customer Service Operations and Quality training modules and evaluating the effectiveness of the programs by constantly developing & implementing pre and post assessment tools.
- Provided customer delight service without deviations and maintaining Salesforce CRM and Lead Squared CRM.
- An effective communicator with honed interpersonal, problem solving, leadership and analytical skills
- Identifying improvement areas and implementing adequate measures to maximize the operational performance.
- Recruiting teams and determining quality training needs of employees to enhance their quality and operational efficiency.
- Effectively handled and supervised the KYC, Repayment and Collections process and extending customer delight service.
- Building & maintaining healthy business relations with corporate clients and partners and ensuring business quality deliveries.
Education
MBA - Master of Business Administration
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