Rajesh Kasi

Dear Team

Please find the attached resume for your kind perusal.

Dynamic & result oriented professional with rich cross-functional experience of 16 years in managing the entire spectrum of Domestic and International  Process Operations and Quality Management, MIS and M&E, Project Management, HR Management, Payment Industry, Account Receivables, BFSI, SLA Management, Banking Collections, Customer Service, Fraud Investigation and Prevention, KYC compliance, Customer Relationship Management, Cross-Sale, Inbound & Outbound, Back-end process, Client Servicing, Recruitment, Training & Development and Team Management.

Six Sigma Green Belt Certified.
Able to join immediately.

I appreciate you taking time to review my credentials and experience. Looking forward to a positive response.

Thanks and Regards
Rajesh Kasi
Bengaluru.

• Six Sigma Green Belt Certified with 16 years of extensive experience in Operations.

MIS Operations                                                  Customer Service Operations               People Management

Monitoring & Evaluation                                 SLA Management                                Inbound and Outbound              

Client Servicing                                                  Quality Management                          Repayments & Collections

• Monitoring and Evaluation of the Livelihood and Health Interventions in the across PAN India.
• Developing and maintaining MIS reports pertaining to Innovation and Scaling projects.
• Identifying the geographical project issues and ensure its resolution within the timelines.  
• Distinction of working on major projects like Total EMI, IBM, JP Morgan Chase, R&C, Fraud prevention and Bank related Projects.
• Demonstrated acumen in designing Customer Service Operations and Quality training modules and evaluating the effectiveness of the programs by constantly developing & implementing pre and post assessment tools.
• Provided customer delight service without deviations and maintaining Salesforce CRM and Lead Squared CRM.
• An effective communicator with honed interpersonal, problem solving, leadership and analytical skills
• Identifying improvement areas and implementing adequate measures to maximize the operational performance.
• Recruiting teams and determining quality training needs of employees to enhance their quality and operational efficiency.
• Effectively handled and supervised the KYC, Repayment and Collections process and extending customer delight service.
• Building & maintaining healthy business relations with corporate clients and partners and ensuring business quality deliveries.

MBA - Master of Business Administration