Rajesh P H

got 8 years experience in ecommerce works as Manager ecommerce worked in shopify, magento and prestashop. seeking suitable position in ecommerce departmant. All together I got 30+ Years experience in various fields.

SUMMARY

• E commerce (Ecommerce /online shopping)- 8 years 
• Web hosting, Office Management  - 10 years 
• Customer support/Marketing (software) – 8 years 
• EDP Management (Data Processing) – 3 years 

Good Business writing and communication, Ability to work in a Team with Leadership quality, Effective in utilising resources, improving process and quality.

Professional Experience 

(1) 

1. Manager E commerce with Germabazar.com,  Palakkad from  Jan 2022 to October – 2023.

1. Consultant for Ekatva Collections from June 2019 to Jan 2022. (Remote work. Ekatva collections- an online shopping portal for Kerala sarees, set mundus, Kurtha, Dhoti etc …) . 

(2) Backend Operations (Freelance - remote work) for online shopping cart Diagun Ventures, from 20th July 2020 TO 31st December 2020. Diagun is an online portal for safety products, Consumer goods, Bio products and Appliances. 

Responsibilities: - 

• Confirm payment received though online payment gateway, reconciliation of payment received and order generated, 
• Manage Customer Support team / dispatch team / Product uploading team/ Digital marketing team

( 3) 

Since October 2016 to April 30th 2019 As Manager with an Ecommerce - Online Shopping Company , Smartway India Enterprises L.L.P.

Responsibilities: - 

• Overall online E commerce portal project management and reporting to C.E.O.
• Started the online shopping work from the scratch – By coordinating with software development team for development and further modifications of software as and when required, ensure Server maintenance properly(web hosting server, Google play store, Apple store, email  Server, SMS gateway, payment Gateway, logistic management) for smooth running of online store front.
• Manage the COMPANY'S ecommerce site, Identifying and evaluating new marketing opportunities to increase the website traffic and online production.
• Responsible for effectively driving and growing sales.
• Business Development – Lead the sales team for finalising the vendors –go through the products- fix commission- sign vendor agreement -
• Manage product uploading team, (upload products, update stock)
• Manage the quality control department to ensure right products are uploaded.
• Manage the accounts department – ensure payments received through online payment gateways are accepted in time and approve Refund/Cancellation. Handle Disputes if any. 
• Payments:- Ensure all payments (vendor payments/logistic payments/hosting server/mail server) are happening on time.
• Product returns: - Take care of product return, check reason, then interact with vendors. Assure ordered products are delivered on time with proper quality. 
• Pending orders: - watch regularly and take action for delivery.
• Manage customer service department and ensure customer satisfaction. Hear recorded incoming/outgoing phone calls randomly and guide the executives.
• Increase sale/Brand promotion:- Manage Promotion team ensure for proper Facebook (promoting through business account) , whatsApp , SMS promotions. Schedule daily deals, combo offers, special offers, festival offers lightening deals etc…. 
• Coordinating digital marketing executives with regards to search and display/banner campaigns and affiliate marketing efforts to drive online sales
• Grab season Opportunities :- Develop promotion and product innovation calendar aligning brand campaigns, new product launches, retail events and promotional initiatives depends season.
• Day to day work scheduling (stock management-New product uploading-orders received -online payment system payments received –cancellations if any- order processing-dispatch-delivery-customer satisfaction-seller payments-adding new sellers-sales monitoring).
• Oversee the tracking and analysis of e-Commerce sales.

(3) Illustris web hosting solutions LLP, Bangalore. From March 2006 to October 2016  as Designated Partner. Illustris was engaged in web hosting, domain name registration and email hosting (Google partner).

Responsibilities:- 

• Marketing, quoting, finalising the order and interaction with new prospects for finalising the deal.
• Statutory compliance: Cooperating with C.A. and Company secretary to file Roc/Income tax details in time, Looking after day to day activities

(4) Dolphin InfoTech P ltd.  As a Customer support Executive in Bangalore, From 17/07/2000 to 14/03/2006. [5 years 8 months]

The company is based on New Delhi, market leader for packaged software for Share Transfer / Demat / ESOP / Share Allotment System / Prevention of Insider Trading system etc… Having head office in New Delhi branches in Mumbai and Bangalore.

(5) Enhira Software Exports (p) Ltd: -Mumbai, As a Customer Support Executive  for the period 02/03/1999 to 30/06/2000. ( 1 year 4 months).

(6) Mennen Financial Services Ltd, Mumbai. (Registrars & Share Transfer Agents) as EDP Officer for the period of 01/07/1995 to 31/03/1998. (3 years & 9 months).

(7) Dynamic Share Services (P) Ltd. Mumbai. (Registrars and share transfer Agents) As a computer operator for the period 01/07/1993 to 30/06/1995. (2 years).

• Data Processing of Public issue/share transfer data.

Educational Background:

BSc Chemistry                                            1989                                                Calicut University 

Pre Degree                                                     1986                                                Calicut University 

• Diploma in Computer Applications 
• Certificate in UNIX& C       from Aptech
• Oracle with Developer 2000 from Aptech

Goal Oriented Professional who willingly accepts responsibilities/Customer Oriented. Result oriented and able to meet time targets.

Languages Known                                  : English, Hindi, Kannada, Tamil and Malayalam.

DOB                                                                  : 30-05-1969 

* Joining time required – immediately