Rakesh C

I am achieving individual and team goals, supporting new business improvement, and retaining customers to achieve operational goals and key performance indicators while keeping profitability in view. Preparing reports to apprise management of the business performance and assisting in formulating future objectives and active policies and procedures

Acted as the first line of defence, providing timely assistance and resolving common IT issues, ensuring smooth operations and enhanced user satisfaction

Provided clear and concise step-by-step technical support. coordinating with our field service Engineer across the US 

Ticket handling for requests dealing with Server Hardware
Addressed and resolved SLA issues promptly 

Responded to client's emails and live chat regarding technician

Acted as the direct point of contact for any escalations from first-line engineers. providing prompt and effective issue resolution to end-users

Prioritize communication tasks

Collaborating with other support levels in the crucial period to the realm of technical support

Reva University

Bachelor of Commerce                                                                                                                             2018 -2021

Reva Independent PU College

Pre-University course                                                                                                                              2016 -2018

SVN English high School

Secondary School leaving certificate                                                                                                  2015-2016