Rakesh Kumar

IT professional with over 17+ years of indigenous experience in IT Management & IT Infrastructure, Service Delivery, Cloud Transformation Strategies, Cloud Governance, Information Security, Risk Management, Architect in large-scale technology- enabled business transformation and its delivery, budget forecasting, cloud technologies, network security, business applications, ERP implementation & Digital transformation; targeting to express potential in leadership roles with an esteemed organization; preferably in Delhi/NCR
 

A Seasoned IT Professional with around 17+ years of IT leadership experience in BFSI, NBFC, AUTO, FMCG & Pharmacy domains including oversight of infrastructure, Business application support, and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance, SLA, and support of complex systems.
Ensures infrastructure installations, software, and hardware upgrades go smoothly. Ensure maximum accountability and accuracy for the management of technology assets, vendors, software licensing, and hardware support. Oversees the day-to-day support of all production platforms to ensure the high availability, integrity, and confidentiality of the network, servers, storage, telecommunications services, and information.
Directs organization infrastructure operations including the management of infrastructure equipment, data centers, application administration, servers, databases, ERP, CRM, HRMS, enterprise systems, data storage, and data processing in on-premise and multiple cloud provider environments.
Modified IT Policies, process improvement, Technical support system, and recruitment of IT teams and supervised the day-to-day IT Operations, reduce complaints by 10%, and saved 20% IT Cost. By timely evaluation of new technologies. Led timely technology evaluation and implementation of new technologies-enhancing End-user productivity and end-user delivery for around 10k+ users across India. Planned, implement, and support the organization-wide area and local data
networks, Including proactive network management and problem resolution.
Oversee the organization’s security and operations including intrusion, detection, and prevention solutions.
Maintain a disaster recovery plan for IT operations and production systems and coordinate responses to emergency production issues; resolve conflicting demands from users for service.
Steered IT Infrastructure in DC, Corporate Office, and Branch Offices by periodic reviews and ensuring improvement in resolution TAT, No Of tickets, etc. A 99.9% SLA (End User and DCO) and resolution time was achieved.
  

I have done MBA in IT