Rakesh Patel

Meticulous and solutions driven business system analyst with more than 10 years of IT experience in data warehousing and business intelligence who undertakes complex assignments, meets tight deadlines, and delivers superior performance. Applies strong analytic skills and critical thinking to inform senior management of data trends that cater to decision support system. Operates with a strong sense of urgency and thrives in a dynamic setting imbibing a smooth and effective learning curve for new skills. Experienced in leading cross-functional teams globally in development, documentation and delivery of process innovations driving the attainment of cost-effective solutions and efficient processes.

As a business system analyst with ADP India Pvt Limited, I furnish the below responsibilities as part of my day-to-day activities.

Knowledge of software development methodologies (including agile and traditional waterfall) Project prioritization using RICE and MOSCOW models.
Stakeholder management with RACI matrix.
Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes in CRM, Service and AI virtual agents.

Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
Elicited and clearly documented business and system requirements.
Conducted interviews with potential clients to assess system performance needs, budgets and other factors.

Conducted and led POC on data science using machine learning.
Improved systems by studying current practices and designing modifications.
Monitored project progress by tracking activities and publishing progress reports.
Analyzed proposed and extant systems for technological limitations and conformation with current technology needs. Currently working on migration from on-prem Microsoft SQL Server to cloud Amazon S3 servers of entire service data.
Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Offered input for complex documents to support client-ready final versions. Performed requirement analysis, cost benefit analysis, feasibility testing and functional exception handling. Developed diagrams to describe and lay out logical operational steps. Implemented product designing using wireframing, mockups and prototyping for suite of analytical dashboards for SLT reporting.

MBA in operations and supply chain management, Narsee Monjee Institute of Management Studies, WX Batch of 2022.