Ramesh Babu

I am adept at handling multiple tasks on a daily basis competently and at working under pressure.

Uncle Delivery Express Pvt Ltd, Lalamove
Customer Support Escalation Specialist, Social Media complaints.
 Working as Escalation Specialist & Process Trainer
 Auditing customer executive calls, chats & emails
 Preparing score card for the agents based on Quality scores
 Sharing real time feedbacks to the agents via emails
 Handled customer interactions, L1 and L2, Emails and social media process
 Ensured all new admission call activities are in accordance to set guidelines
 Identified and evaluated opportunities improving the process and customer experience
 Assisted the sales team for incoming requests for new services
 Analyzed customer needs and made arrangements adhering to company policies
 Handled escalated and upset calls, maintained and updated the outbound call reports
 Answered calls professionally providing complete information about logistics, and other transportation services cancels
or obtain details about complaints
 Managed the driver onboarding process from start to finish, including initial screenings, training, and documentation
Lalamove
Senior Customer Support Executive, Key accounts order management assistant
 Answering customer quires and complaints via Calls, Chat & Emails
 Provided customer service and account management support services for Transportations
 Handled incoming questionsfrom the customers
 Managed to solve their complaints regarding overbooking and Transportation services
 Ensured timely follow up and optimized Transportation systems
 Provided feedback of the customers to the management for improving the services
 Resolved issues from guests reviews and took appropriate actions accordingly
 Supported the team with sufficient number of available vehicles during Peak season
 Answered calls professionally providing complete information about logistics, and other transportation services cancels
or obtain details about complaints
 Managed the driver onboarding process from start to finish, including initial screenings, training, and documentation

My qualification B com