Ranjan Kumar Jha
Customer Service / Support
About Ranjan Kumar Jha:
I work as a Dialer Analyst, optimizing outbound and inbound calling strategies to improve contact rates and agent productivity. I manage dialer systems, analyze call data, adjust pacing and lists, ensure compliance, and deliver performance insights that drive efficient, high-quality customer interactions.
Experience
I work as a Dialer Analyst, optimizing outbound and inbound calling strategies to improve contact rates and agent productivity. I manage dialer systems, analyze call data, adjust pacing and lists, ensure compliance, and deliver performance insights that drive efficient, high-quality customer interactions.
Education
Pursuing Certification Course in Business
Analytics & Genetic AI
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