RASHMIKANTA MISHRA

A professional with more than 16 years of experience in Collection Management, Business Development, Channel and Process Management, Call Centre Management, Credit Management, Team Management, Branch Administration, Customer and Client management. I am a certified Fintech expert as well. Proficient in swift expansion of quality business with profitability and skilled in product designing. I am capable of managing collection across buckets with big book size in both secured as well as unsecured products. Skillful at ensuring timely & effective legal action to resolve critical cases to maximize collection. Proficient in analysing portfolio, preparing synopsis and presentations. Skilled in collection module development and implementation of various other technology for betterment. Adept in monitoring asset repossession, valuation and profitable disposal of stocks through online and offline auctioning. Adroit in monitoring various operations and maintaining long-term customer relationships through the provision of high quality service. Deft in developing, managing and leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Skillful in handling branch administration, dealerships, vendor and client relationships.

• A professional with more than 16 years of experience in Collection Management, Business Development, Credit Management, Team Management, Administration, Customer and Client management.
• Currently employed with Hinduja Leyland Finance Ltd as SH-Collection in PV segment.
• Proficient in swift expansion of quality business with profitability and product designing. 
• Expert at managing Soft, Hard and Legal recovery in TWs, 3Ws, CV, Auto, Tractor, Personal Loan and Credit Card portfolio.
• Skilful at ensuring timely & effective legal action to resolve hard collection cases as well as ensuring optimal case coverage. 
• Adept in monitoring asset repossession, valuation and profitable disposal of stocks through online and offline auctioning at PAN India level.
• Proficient in analysing portfolio, preparing synopsis and presentations for Senior Management.
• Skilled in Collection module development and implementation of SMS alerts and auto dialler calls.
• Adroit in monitoring various operations and maintaining long-term customer relationships through the provision of high quality service. 
• Deft in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.
• Skilful in handling branch administration, dealer, vendor and client relationship

• Senior Management Program (2020-22) from Indian Institute of Management, Calcutta.
• Continuing Fintech Certification (2022-23) from Indian Institute of Technology, Delhi.
• Masters in Economics from Ravenshaw College, Utkal University, Orissa in 2003 in 1st division (63.60%). 
• LL.B. from G.M. Law College, Puri, Utkal University, Orissa in 2007 (55.00%).
• MBA (Banking) from Sikkim Manipal University for Distance Education in 2011 with ‘A’ Grade (74.58%).
• PGDBA (Marketing & Operations) from Symbiosis Centre for Distance Learning in 2009 with ‘A’ Grade (61.87%).