Ratnesh Kumar Thakur

Results-driven Product Manager with 8+ years of experience in leading product life cycles, driving cross-functional collaboration and implementing successful growth strategies. Proven track record of conceptualizing, launching, and optimizing products across various industries. Adept at market analysis, user-centric design, and agile methodologies. Skilled in defining product roadmaps, conducting comprehensive market research, and creating engaging user experiences. Strong leadership and stakeholder management skills.

Blowhorn

Product Manager III

March 2022 - Present

Roles and Responsibilities:

• Accomplished the successful launch of the Supply Chain Management, merging WMS and TMS, resulting in a significant 120% increase in daily active users (DAU) following the launch.
• Ensured architecture scalability and maintained platform uptime at 99.9%, leveraging various web development technologies, including HTML, JavaScript, CSS, and React.
• Set up Google Analytics dashboard and CleverTap to identify features correlated with attrition, ultimately leading to a noteworthy 18% reduction in the churn rate.
• Through vigilant monitoring of key performance indicators (KPIs) like on-time delivery, order accuracy, warehouse efficiency, and inventory turnover, we not only ensured operational excellence but also attained a significant milestone with an impressive 15k downloads within the first month after the launch of mobile applications.
• Led a multi-disciplinary team of 14 individuals to design, develop, and launch 50+ new features, resulting in a 12% rise in revenue.
• Successfully revamped the Driver Partner onboarding flow, resulting in a remarkable 80% increase in the speed of the onboarding process.
• The introduction of the new onboarding flow resulted in a substantial reduction of the onboarding time, reducing it from 20 minutes to a mere 4 minutes.
• The implementation of the new onboarding flow successfully reduced dropout rates by 43%.

SoniqMantra Pvt. Ltd.

Product & Program Manager

Feb 2021 - March 2022

Roles and Responsibilities:

• Lead the scrum teams as the Product Owner, ensuring effective delivery of product features and meeting key performance indicators.
• Program manage the product release, overseeing the signoff process and tracking metrics to measure the success and impact of each release.
• Collaborate with UI/UX designers to create user stories that align with customer needs and enhance the product's user experience.
• Conduct thorough market research and analysis to understand user behavior, identify market trends, and inform the product roadmap.
• Define and analyze relevant metrics to measure the product's performance, such as user engagement, conversion rates, and customer satisfaction, in order to drive data-informed product decisions and optimizations.

Talview Inc.

Senior Product Analyst

October 2019 - December 2020

Roles & Responsibilities:

• Lead the scrum teams as the Product Owner, ensuring effective delivery of product features and meeting key performance indicators.
• Program manage the product release, overseeing the signoff process and tracking metrics to measure the success and impact of each release.
• Collaborate with UI/UX designers to create user stories that align with customer needs and enhance the product's user experience.
• Conduct thorough market research and analysis to understand user behavior, identify market trends, and inform the product roadmap.
• Define and analyze relevant metrics to measure the product's performance, such as user engagement, conversion rates, and customer satisfaction, in order to drive data-informed product decisions and optimizations.

SmartServ Inc.

Product Analyst

June 2018 - September 2019

Roles & Responsibilities:

• Program managing the product release and overseeing the signoff process.
• Defining Product specifications & Roadmaps.
• Create user stories and collaboration with UI/UX designers for product features & design.
• Engaging clients and other resources in a productive manner to ensure the solution aligns with their requirements.

Practo Technologies Pvt. Ltd.

Associate Product Analyst

December 2014 - May 2018

Roles & Responsibilities:

• Associate closely with Product Management to create and maintain a product backlog according to business value or ROI.
• Interaction with the tech team for product fixes and improvements.
• Help in getting internal tools built which helps in improving the resolution rate and providing accurate information to the customer.
• Stay abreast of the competitive landscape and solicit customer feedback on existing product capabilities and new product possibilities. 

Master of Business Administration (MBA) from Bangalore University, 2012 – 2014

Bachelor of Business Management from Gulbarga University, 2009 – 2012