Razib Rafik Thakur

Customer Service Management, Marketing & Sales , Sales Strategy, Training & Development, Conflict Resolution, Performance Improvement Strategies, Product/Service Knowledge, Marketing Data Analysis, Active Listening, Team Management, Reports Generation, CRM Software, Customer Retention, Active Listener, Event Planning & Execution.

Strategize ways to build market share, increase revenue and acquire success through innovative developments in organizational structure.

Evaluated competitors in terms of market share, product offering, recognizable strategies and advertising efforts to determine strategies that would strengthen our company’s presence in those areas.  

Researched market conditions, including customer interest and availability, product need, economic volatility, access to resources and shipping requirements, to make confident decisions in pursuing, maintaining and strengthening market opportunities.  

Communicate with customers who have escalated issues to determine the beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied. 

Communicated with customers to ensure product understanding, answer questions and facilitate conflict resolution, improving 35% of customer satisfaction. 

Helped an average of 100 customers every day with a positive attitude and focus on customer satisfaction. 

Address customer service inquiries in a timely and accurate fashion.

Achieved customer satisfaction rating of 95% within six months, exceeding corporate target.

Adhere to SOP & Loss Prevention Policies.

Bachelor’s in Management studies specialized in finance.