![beBee background](https://contents.bebee.com/public/img/bg-user-ex-11.jpg)
![Shikha Sharma](https://contents.bebee.com/users/id/L0c9D6658287570f94/_avatar-KHOtX-400.png)
About Shikha Sharma:
Handled customer queries, feedback, complaints and requests, data entry & documentations. Effectively maintained and developed relationships with internal/external customers as per the best of standards and service provided.
Experience
Respond to customer inquiries via phone, email, and chat
Resolve customer complaints and issues in a timely and professional manner
Maintain accurate records of customer interactions and transactions
Collaborate with other departments to ensure customer satisfaction
Identify and escalate complex issues to senior management
Provide product and service information to customers
Process orders, returns, and exchanges
Monitor customer feedback and suggest improvements to products and services
Train new customer service representatives
Participate in team meetings and contribute to process improvement initiatives
Education
Bachelor of Arts from University of Delhi.
Professionals who compete with Shikha
Professionals in the same Customer Service / Support sector as Shikha Sharma
Professionals from different sectors near Gurgaon, Gurgaon district
Other users who are called Shikha
Jobs near Gurgaon, Gurgaon district
-
Customer Service Representative
5 days ago
Direct apply
Future Technosoft Saket, Delhi, Delhi, India**Looking for Customer Support / Education Loan Counsellor** · **Minimum Experience: 6 months+ as Customer Support / Education Loan Counsellor / Loan Application specialist** · **Working days - (Mon - Sat) - Day shift** · **Work from Office - Saket, Delhi** · - Manage customers ( ...
-
Cloud Architect
5 hours ago
Circle K gurugram, IndiaJOB DESCRIPTION Job Description · Circle K (Part of Alimentation Couche-Tard Inc., ) is a global Fortune 200 company. A leader in the convenience store and fuel space with over 16,700 stores in 29 countries, serving more than 6 million customers each day. About the role We ...
-
Web3 Smart Contract Developer
3 days ago
E Money Network (Powered by Scallop) Delhi, IndiaCompany description · Scallop is a fast-growing start-up, and we are looking for a highly motivated individual who is willing to join us at the inception stage and grow with the company. As one of the early members, you must have a strategic vision for compliance as well as the a ...