Shikha Sharma

Handled customer queries, feedback, complaints and requests, data entry & documentations. Effectively maintained and developed relationships with internal/external customers as per the best of standards and service provided.

Respond to customer inquiries via phone, email, and chat
Resolve customer complaints and issues in a timely and professional manner
Maintain accurate records of customer interactions and transactions
Collaborate with other departments to ensure customer satisfaction
Identify and escalate complex issues to senior management
Provide product and service information to customers
Process orders, returns, and exchanges
Monitor customer feedback and suggest improvements to products and services
Train new customer service representatives
Participate in team meetings and contribute to process improvement initiatives

Bachelor of Arts from University of Delhi.