Rishabh patel

Dynamic Project Manager known for energetic leadership and robust time management skills, thriving in fast-paced and dynamic environments. Possesses exceptional computer aptitude and proficiency in MS Office. Accomplished Customer Service Professional with expertise in call center management, training, recruitment, and delivering effective service solutions.

Project Head (Operations) – 3rd Aug 2020 totill date

Saarathi Healthcare Pvt Ltd – Thane

Led and coordinated a diverse range of projects, ensuring adherence to schedules, satisfactory outcomes, monitoring progress, and effectively managing teams.

• Implemented operational procedures to enforce company policies consistently.
• Developed and executed long-term strategies aligning with business and operational objectives.
• Strategically distributed work to teams based on expertise, optimizing occupancy and ensuring objective success.
• Recommended policy changes and established procedures impacting immediate organizational functions.
• Conducted regular project audits, including inventory, process, and compliance audits, actively participating in external audits.
• Managed the Covid-19 task force project, overseeing a team of 4 MBBS doctors.
• Successfully orchestrated the patient assistance program and field-related projects involving nutritional educators.
• Provided oversight for application and CRM development technical projects.
• Maintained comprehensive MIS related to the project.
• Managed client relationships, ensuring quality and cost management.
• Conducted interviews and led the selection process for new hires.
• Facilitated the on boarding process, offering handholding support for new joiners.
• Provided direction and support to project team members, fostering a collaborative and efficient working environment.

Sr. Team Leader (Operations) – 1st Oct 2018 to 30th July 2020

One Point One Solutions Ltd – Navi Mumbai

Responsibilities –

• Excellent customer service skills, with a passion for creating positive customer experiences.
• Excellent verbal and written communication skills, with the ability to effectively present information and respond to questions from stakeholders.
• A strong understanding of customer service, managing teams and clients and operational activities
• A strong commitment to meeting customer needs and a results-driven approach to customer service
• Oversawperformance of 65 CSEs and 4TLs
• Prepared weekly and monthly presentations and reviewed the same with the business partners
• Gathering updates from various operational circles in terms of the day to day activities and sending promptand accurate reportsto the higher management based on the updates received.
• Maintaining entire MIS relatedto all the operations activities
• Managed companies’ commercial operations and variousexpenses and budget.
• Communicate with staff/ clients as per definedworkflows/ procedures based on the requirements
• Handledall transactions and ensure smoothand timely execution of the process while co-ordinating with our respective business partners.

Team Leader (Operations)- July 2012 to 30th Sept 2018

Sundaram BusinessServices – Thane

• Oversaw 30 CSE's to ensure customer satisfaction goals were consistently met.
• Handled multiple LOBs like Collections Outbound, Real Estate Lead Generation Inboundand Outbound.
• Worked on C-zentrix CRM and have good knowledgeof PRI lines and channels.
• Participated in ISMS audits.

Customer Service Executive, Jan 2011 to June 2012

Silgate Solutions – Thane

• Bachelor of Arts:2014
• HSC: 2011
• SSC: 2009