Ritesh Chandran

Seasoned Engineering Leader over a decade of experience | Delivering high-quality engineering solutions for Platforms, Cloud, Product Development, Tech. Strategy, Agile | Transforming abstract ideas into tangible reality

Steering the helm at Xebia as Vice President of Engineering, my tenure is marked by a steadfast commitment to advancing our software product delivery lifecycle and project management prowess. Our collective efforts have been instrumental in refining procedures and enhancing product caliber, which stands at the heart of our customer engagement triumphs. Mastery in requirements analysis and Agile practices has been key to our notable on-time delivery enhancements.

With certifications in SAFe® Agilist and Program Consultant, these frameworks have been my tools for elevating team dynamics and championing continuous progress. The culture here thrives on cooperation and productivity; they're not mere objectives but benchmarks of our daily operations. My resolve is firm in upholding Xebia’s stature as a bastion of engineering distinction, pioneering innovation, and fostering client value.

Few more add-ons below as North Star.

• Successfully delivered $6M client technology refresh project, on- time/on-budget by leading cross-functional team utilizing project management best practices.
• Increased customer satisfaction through analysis of staffing and skill gaps worth 30 FTE.
• Maintain 80% of the customers at an average CSAT score of 4.0 out of  5.0.  
• Spearhead on-time delivery of support deliverables with 99% quality. 
• Achieved 40% productivity savings by introduction on-boarding program for new hires that makes them
• Instrumental in revenue generation, of US $ 200,000 per year, for the offshore cost center. 
• Selected by senior management to attend Strategic Leadership Program [SLP]
• Develop location distribution plans and ensure meeting operational budget for each distribution cycle.
• Analysed metrics for service requests and incidents to identify problem trends and adjusted training/support of technical staff accordingly, meeting 100% of service level agreement (SLA) compliance.
• Performed system testing on bundled software release builds and quality assurance.
• Improved the development of support staff with cross-training, which increased productivity by 17% and reduced staffing budget by 9%.
• Implemented quality control processes which resulted in 15% increase in case closure rates and reduced customer escalations by 40%.

MBA-IT

HNC from NIIT

Bachelor of Commerce 

Bachelor of Commerce