Ritika Bhatia
Customer Service / Support
About Ritika Bhatia:
Enhancing Customer Experience and Driving Cost Savings and Efficiency Through Automation.
Experience
With over 20 years of experience in Customer Service, Project Management, and Quality Assurance across E-commerce, Healthcare, and BPO industries, I am confident in my ability to contribute meaningfully to your team.
My expertise in developing customer experience strategies (CSAT, NPS, FCR, RCR) and implementing automation has led to significant improvements in operational efficiency.
Education
PG in English Literature
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