Rohith Aileni

Proactive Incident Manager with 4 years of strong focus on minimizing service disruptions, coordinating swift resolutions, and improving response processes. Skilled in cross-team collaboration, root cause analysis, and clear communication during high-pressure situations. Certified in ITIL 4, demonstrating expertise in aligning IT services with business needs, optimizing service management practices, and implementing continual improvement strategies.

Have experience of problem management, change management and incident management 

Bachelors degree in computer science