Rubin Kumar

PROFILE

Highly accomplished and results-driven Senior Technical Documentation Specialist with 16+ years of experience in building user-centric technical documentation. Proven expertise in leading technical writing teams, creating comprehensive documentation solutions, and ensuring excellent communication and collaboration across cross-functional teams.

SKILL SET

• Technical Writing: Extensive experience in creating user guides, administration guides, and operation guides with meticulous attention to detail and clarity.
• Team Leadership and Collaboration: Proficient in leading and motivating teams, fostering collaboration, and driving effective teamwork.
• Communication and Adaptability: Excellent verbal and written English communication skills, coupled with exceptional adaptability and self-management abilities.
• Problem-Solving and Decision-Making: Demonstrated proficiency in logical reasoning, problem-solving, and decision-making in the context of technical documentation.
• Attention to Detail and Critical Observation: Strong attention to detail and critical observation skills to ensure accuracy and quality in documentation deliverables.
• Documentation Tools: Proficient in using MadCap Flare, Adobe FrameMaker, RoboHelp, MS Word, Confluence, Adobe Acrobat, and version control systems.
• Industry Standards: Well-versed in industry-standard documentation practices, including style guides such as the Microsoft Manual of Style (MSTP) and Chicago Manual of Style (CMS).
• UX Collaboration: Proficient in enhancing UI texts across all products.
• Training and Mentoring: Skilled in mentoring tech writers on tools, technologies, processes, and best practices.

TECHNICAL SKILLS

• Authoring Tools: MadCap Flare, Adobe FrameMaker (structured), RoboHelp, MS Word, Confluence, and Adobe Acrobat.
• Image Editing: Adobe Photoshop, Snagit, MS Visio, CorelDraw, HyperSnap, and GIMP.
• Video Editing: Adobe Captivate and Camtasia.
• Design and Prototyping Tools: Figma.
• Source Control: TortoiseSVN, XDOC, and CMVC.
• Bug-Tracking Tools: JIRA and Bugzilla.
• Languages: C and C++.
• Internet: HTML and XML.
• Domains: Analytics, Retail, Business Intelligence, AI, Personalization, Telecom, Network, Security, ERP, Finance, E-commerce, Electronics, and Services.
• Style Guides: Microsoft Manual of Style (MSTP), Chicago Manual of Style (CMS), IBM Style Guide. 
• Processes: Agile/Scrum, ITIL, and Targeted Documentation.

Lead – Technical Documentation | Algonomy (formerly known as Manthan) | Apr 2013 – Present

• Developed user-friendly and comprehensive technical documentation, including user guides, administrator guides, reference guides, and API guides.
• Led documentation strategy and planning, collaborating closely with development teams and writers.
• Ensured timely project delivery, conducted quality assurance reviews, and maintained up-to-date documentation and learning center sites.
• Mentored tech writers on tools, technologies, processes, and best practices.
• Introduced new tools and streamlined documentation processes, significantly improving efficiency and quality.
• Collaborated with the UX team to enhance UI texts, including labels, messages, and field-level help, across all Algonomy products.
• Produced engaging product videos, GIFs, and training materials.
• Created templates, style guides, and streamlined documentation processes.
• Mentored tech writers on tools, technologies, processes, and best practices.

Achievements:

• Implemented new tools to streamline documentation processes, significantly improving efficiency and ensuring high quality.
• Introduced context-sensitive Online help.
• Contributed to company recognition in the Gartner Magic Quadrant.

Lead Technical Writer | Novell Software | Sep 2011 – Apr 2013

• Created diverse technical documentation, including user guides, administrator guides, reference guides, and online help.
• Managed workload, priorities, and deadlines while providing valuable feedback on documents by other writers.
• Developed demos and presented them during sprint reviews and release meetings.
• Streamlined legacy documents to meet new standards.

Achievements:Received Manager Appreciation Award for delivering the first targeted document in Sentinel.

Technical Writer | EMC Software and Services | Jun 2010 – Sep 2011

• Created knowledge base articles and instructional videos for various EMC products.
• Edited and revised documentation for product development, support services, and end-user activities.
• Trained team members in knowledge base tools
• Migrated Greenplum documentation to EMC standards.

Technical Writer / Senior Technical Writer | IBM India | Jun 2006 – Jun 2010

• Created diverse technical documentation, including User guides, Administrator guides, Reference guides, Online help, CLI Reference, Integration guides, and more.
• Planned, developed, and reviewed technical documents.
• Conducted QA reviews for quality assurance.
• Managed Technical writer recruitment and mentoring.

Achievements: Received the prestigious "Employee of the Week" award twice from senior management at ISL. 

ADDITIONAL EXPERIENCE

• Technical Support Executive | CLI3L (ITC Infotech) | Dec 2004 - Jun 2006 | Bengaluru, India
• Computer Teacher/BCA Counselor | Don Bosco | Jan 2003 - Dec 2004 | Kohima, India

EDUCATION

• Master of Science in Information Technology (MScIT) – 2008, Kuvempu University, Shimoga, Karnataka, India.
• Bachelor of Education (BEd) - 2005, Indira Gandhi National Open University (IGNOU), New Delhi, India.
• Bachelor of Science in Computer Science (BSc) - 2001, University of Madras, Chennai, India.

Certification      

• Advance Course in Technical Writing - 2006, TechnoPoint (TechnoKraft), Bengaluru, Karnataka.