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Rudradeep Chatterjee

Rudradeep Chatterjee

Technical Account & Operations Manager
Bengaluru, Bengaluru Urban

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About Rudradeep Chatterjee:

Profile Summary

I am responsible for the managing and implementation of Cloud Transformation IT projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements.

 

Project Delivery

 

  • Analyse and document requirements by liaising with a range of people including users and managers, drawing together information needs across a distributed organization.
  • Establish and prepare project plans, risk management plans, project milestones and deliverables in consultation with business users and architect/designer
  • Manage the implementation of the project on a daily basis with regard to schedules, budget, manpower and quality
  • Manage the scope definition and change control mechanism
  • Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with Delivery Director (DD)
  • Manage integration of various components of the project including software installation, testing, business process review, redesign, application development, migration and data conversion etc.
  • Manage project activities to ensure timely delivery, including identification of critical path, monitoring and driving completion of interdependent activities and adjustment to project schedules to achieve overall completion deadline
  • Manage resources including hardware, software, human resource facilities and logistics required for project so as to ensure completion within budget.
  • Review project documentation to ensure that it meets customers requirement and conforms to quality management process, standards and procedures to minimise rework and system failures
  • Define project resources, performance reviews and post implementation evaluations

 

Customer/ Vendor Management

 

  • Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project
  • Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation
  • Manage contracts and subcontractors
  • Negotiate with customers on change request effort, schedules and prioritize changes based on business needs
  • Clear and open communication with customers on project issues or clarification.

 

Team Management

 

  • Liaise with team members to ensure that all tasks and deliverables are proceeding according to schedule
  • Plan, track and monitor the tasks assigned to the team leader/ members
  • Delegate tasks effectively by providing clear and specific instructions and goals
  • Provide leadership to the project team to ensure that proposals/enhancements are fully analysed and evaluated for their benefits and costs
  • Provide the project team with accurate information about business needs and priorities as well as details about existing business systems
  • Participate in leadership activities and providing performance feedback and developmental coaching
  • Monitor and improve team performance, providing leadership, coaching, and performance management.

 

Experience

 

Sep’21 with Kyndryl, Bengaluru as Cloud Transformation| Delivery Partner

Cloud Transformation

  • Develop and implement project plans that support the business objective, timeline, budget, milestone, deliverables, and success criteria.
  • Provide planning and review of system designs to ensure compliance with company security policies and security best practices.
  • Interact with other departments and vendors to gather data, resolve, and document complex technical issues for implementation and management of the cybersecurity projects.
  • As a project manager, I am responsible for running vulnerability scanning on integration code to be deployed and share findings for mitigation.
  • Responsible for running app scan meetings weekly, to ensure the health of the production environment is as per contract.
  • Managing a portfolio of clients and their projects worth over 100 billion USD yearly. 
  • Served as primary interface between business channels and internal departments, aligning product roadmap to customer requirements and market needs.
  • Global Ownership of Security and Compliance for product development.
  • Go to Person for any kind of compliance suggestion as per company standards.

Sep’16-Aug’21 with IBM, Bengaluru as Sr Manager – Security Services

Identity & Access Management-Cyber Security

  • Liaising with multiple internal departments & teams for security audits, policy upgrades, cyber security related advisory functions & compliance assurance
  • Providing consultancy to management on issues related to information and cyber security & on roadmap to improve security posture.
  • Coordinating effectively with the management and keeping constantly updated regarding project’s progress, providing recommendations to management on issues related to information and cyber security.
  • Devising a technology framework and providing technical leadership in support of initiatives in Cloud Computing with a focus on the design of systems and services that run on cloud platforms.
  • Exhibiting Thought Leadership for technology architecture including networking, provisioning, and management; developing library of deployable & documented technical design patterns, based on the application portfolio.
  • Performing various specialized functions, including core strategy development, operational optimization, risk advisory services, technology deployment, and human capital advisory; ensuring consistency of strategies & low-level technical design approaches
  • Streamlining operations with focus on Root Cause/Gap Analysis & Solution Mapping
  • Participated in development of roadmaps ad in the standards process for Identity and Access Management (IAM) solutions.
  • Managed identity and access management support to business and technical teams in the design of standardized products and customized solutions
  • Developed roadmaps and participated in the standards process for Identity and Access Management (IAM) solutions.
  • Architected and Developed comprehensive IAM system that addresses the challenges of a very complex development and production environment.
  • Established and maintained good working relationships with all IAM customers.

 

Oct’13- Sep’16 with Bharti Airtel, Hyderabad as Territory Manager – Business Operations

Operations Management

  • Managed a team of 93 executives and 8 team leads.
  • Developed a gamut of territory sales and marketing strategies which led to achievement of growth objectives.
  • Reviewed, and analysed data to find the most efficient GTM methods.
  • Made presentations regarding products and services to prospective customers.
  • Participated in industry, and promotional events such as trade shows to cultivate customer relationships.
  • Provided solutions to consumers by meeting them and addressed their concerns at the earliest.
  • Monitored competition within assigned region, and measured sales performance based on the KPI’s.

 

Jan’12- Sep’13 with Colgate Palmolive (I) Ltd., Kolkata, and Ranchi as Customer Development Officer

Team: 13 |Clients: 12 – Sales and Business Development

  • Visited assigned territory to conduct training sessions for sales representatives.
  • Established working relationships with customers by ensuring that their needs are met and resolved complaints in a timely manner.
  • Achieved and exceeded sales targets by persuading customers within an assigned territory to purchase company products and services.
  • Analysed sales and marketing data to determine the most effective sales and marketing techniques.
  • Developed innovative sales strategies to increase sales within an assigned territory.
  • Provided sales team with Forward upselling and cross-selling opportunities to the sales team.
  • Secured the opportunity to meet Salman Khan for personal target achievement on sales of Colgate Active Salt
  • Knowledge in BTL cum New Product Launch activities including New GTM Plan, Shopper Development, Business Modulation Category Wise

 

Jul’11- Jan’12 with Hindustan Times Ltd., Bengaluru as Relationship Manager

 

Jul’09- Apr’11 with Reckitt Benckiser Ltd., Kolkata and Bhubaneswar as Territory Sales In-charge

 

Education

  • MBA from KIIT University, 2009
  • B. Com. from Sambalpur University, 2006 
  • 12th from I.C.S.E Board, 2003
  • 10th from I.C.S.E Board, 2001

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