Saahil Khan

I’m Sahil khan Born and brought up in Mumbai. Currently, I'm associated with NCR cooperation as customer support executive where I have to give support on various parts of ATM operation like production support, switch support, Network support, EJ support, Although I love my current role, I feel I’m now ready for a more challenging assignment and this position really excites me.

Professional Experience:

NCR Atleos                         Designation: Customer Support Executive           Feb’19 at Present (5.5 Yrs.)

Client: SBI Global IT Center (Belapur Navi Mumbai)

• Installation, Configuration, Maintenance and Administration of Redhat Enterprise Linux 7/8/9
• Installation and administration of latest RPMs and configuring YUM repositories
• Collaborating with Application, database, Network teams to deliver solutions.
• Linux server installation and setup as per project and client requirement
• Monitoring CPU, Memory, Network performance, file system size & making daily system report.
• Monitoring and managing Swap Space
• Monitoring RHEL systems over OEM and Cockpit monitoring tool.
• Develop, update, and maintain Standard Operating Procedures (SOP) documentation.
• Collaborated with developers to implement changes to applications on UAT and production.
• Administration & troubleshooting OS, NFS, Autofs, SFTP, NTP, LVM, Apache
• Responsible for creating, modifying and deleting users, groups and assigning the permissions to user’s files & groups also using special permission ACL (Access control list)
• Disk Management, LVM (Physical, Logical and Group volume, resize, reduce & extent)
• Installation and up gradation of OS, Kernel and additional Packages using RPM and YUM
• Create and maintain system documentation, Prepare RCA for critical incidents.
• Having the knowledge of configuring Firewalld rules, SELINUX, TCP wrappers.
• Configuration of Network resources, adding & configuring Virtual NIC
• Closure of VAPT points raised by audit team.
• Backup & Restoration data in Rsync and SCP

FuturZ Staffing Solutions              Designation: Customer Support Executive Sept’14to Feb’19 (4.6 Yrs.)

Client: FIS Global Powai Mumbai

• The primary responsibility is to carryout day-to-day tasks of System Administration and Monitoring and updating Tickets(issues) through Incident management system.
• Provide the support to production and UAT servers
• User & File modifications, changing file Permissions, Ownership and Groups
• Adding, removing, or updating user account information, resetting access and permissions
• Performed day to day Linux administration tasks such as checked the disk space of server, network activity, server’s connectivity.
• Different types of Installation and configuration on RedHat, CentOS.
• Automating daily, weekly tasks using cron jobs
• Taking backup on Linux server using Rsync, Zip and Tar
• Installing and configuring new servers based on requirements.
• Good knowledge of File System management and ACL and Backup Tools
• Setup and debugged network configurations for RedHat servers and workstations.
• Maintained Apache servers on CentOS and programmed general task-completing scripts.
• Keep DR servers up to date, by replicating data from Production servers. Monitoring server performance and application process.
• Having the knowledge of creating LVM. Resize, extent
• Configuring crontab and scheduling the jobs

Sai Info Systems India Ltd.         Designation Sr. Technical support Engineer           Aug’10 to Aug’14 (4 Yrs.)

• Collaborating with various client like BOB, SBI, SDC & MBPT for installing and maintenance of desktop and server of windows7, XP & 2000 & 2003
• Responsible for meetings & delivering the solution of network-related issues at client premises for showing demonstration of Video, HD, IP Phones & IP PBX (All Over Maharashtra)
• Effective presentation &demonstration skills to present & explain solutions to the customer & liable for installations & Customer supporting the assigned territory of Video, HD, IP Phones & IP EBPX
• Connecting with the service provider(BSNL/ MTNL) for installation of Video, HD, IP Phones, IP EBPX & ATA of VVoIP/VoIP services& Managing Interface with BSNL/MTNL as per defined processes
• Responsible for handling customer service complaints & provide effective technical solutions on calls also firmware upgradations devices Like Video, IP, HD phones, ATA & IPBX (sis own Devices)
• Managed & led a team of 5 people for supporting the VVOBB project(MTNL/BSNL)
• Ensure the product training & motivation of Engineers & Self to help achieve targets & goals
• Reviewing & planning to assign the calls of tech support for BSNL/MTNL projects
• Accountable to handle all aspects of networking & technical troubleshooting within the organization like WAN, LAN, Modem, router, switches, wireless routers, printers, scanner, video, HD, IPBX phones, DVR & CCTV in working conditions
• Maintaining the biometric machine, Blackberry mail configuration, Webmail Server Setup POP3 & SMTP
• Manage the firewalls like Cyberoam & FortiGate to prohibit unwanted access to users

• Bachelor In Computer Application | Amity University Online| In 3rd Year (6th Semester)
• Bachelor of Arts | Mumbai Hindi Vidyapeeth | Mahim Mumbai | 2016 | 62%
• RedHat Certified System Administrator | On RHEL Version 9 | 20th Sept’23
• Diploma in Computer Hardware & Networking | Grant Computer Institute | Dadar Mumbai